Review Time
Shipping was very fast. I was a little skeptical at first before ordering. Having never heard of Nama before, I thought it may be an online scam but took a chance because the outfit was gorgeous. Arrived very quickly and extremely high-quality with an excellent fit. Far exceeded my expectations. Immediately bought the matching jacket and crop top after trying on my original order.
Shipping was very fast. I was a little skeptical at first before ordering. Having never heard of Nama before, I thought it may be an online scam but took a chance because the outfit was gorgeous. Arrived very quickly and extremely high-quality with an excellent fit. Far exceeded my expectations. Immediately bought the matching jacket and crop top after trying on my original order.
They’re unable to manage a large volume of orders and emails via customer service. I placed an order during Black Friday (November) and didn’t receive my order until around (early week of January). I asked to exchange 1 item for a larger size in January. It’s now end of February. They said that their next shipment would arrive mid January and would be able to ship a larger size to me. They haven’t responded to my emails when I followed up. Nothing. Feels like a scam to me. The clothes are trendy but sizing is too small and I’ve been slim my whole life maintaining around the same weight. It’s like their brand team wants everyone to be anorexic. I recommend buying elsewhere. These are WAYYY TOOO LOOOONGG of wait times. I could move houses/apartments. Your operations are TERRIBLE. Hire more staff if your business can’t handle this volume. Shame.
Terrible customer service! I placed a $400+ order and paid for expedited UPS 2 day air shipping. They sent it out via USPS snail mail and now it won’t arrive in time for what I need it for, cool! They also don’t respond to emails, so I’m nervous in advance about how the refund process will go. 🙃 I definitely should’ve just gone with the NIKESKIMS pieces cause NAMA is proving to not rise to my standard.
I used to love this brand before it rebranded to Nama and got rid of all the tried and true pieces that we all adored. Now, it’s all just trendy, low quality stuff that’s not great. I am done with them now. Super disappointed.
Placed an order on February 20th and today is March 3rd. My order still has not shipped and there has been no follow up email communicating any issues, just silence. The handling time in their email said 3-5 business days and it's well past that. I left them a comment on social media and told them they need to cancel my order. That was this morning and I still have not gotten an order cancellation email or a response to the email I sent them, despite someone responding to my comment saying theyll look into it right away. All I bought was one pair of pants, theres no reason why it should take this long to ship that. And their clothes are not cheap, for the prices theyre asking for they have no sense of urgency whatsoever.
I love this brand. Got a pair of the contour butter leggings in black and then in white. I recently made an order that I sadly decided to cancel. Carrie was so swift and prompt with helping me out. I got my refund. I am definitely a loyal customer to this brand. Yes shipping might take longer but then do factor that before buying during sales such as black friday. This is not zara or a highstreet fashion brand. The quality is so good, I have washed my leggings weekly and they are like new.
I hate to give them 1 star because the item is soft, quality and fits me as described (nama onesie). BUT the sleeves are nothing like the picture! The unique sleeves are why I bought this and not something else. It ruins the silhouette and looks like everything else I see on the market. Not at all worth the money. A business only deserves 1 star when they are false advertising!
It seems they are unable to handle high volume orders (such as Black Friday/cyber Monday). Took nearly a month to ship some items. Unresponsive via email, DM, and WhatsApp. They try to save face and maintain a positive image, despite their lack of customer service, by deleting negative comments on their Instagram of people asking where their orders are, asking for a response to their emails and dms, asking for a refund, etc. I gave two stars because the few items I received were good quality, although they were all made in China. The price point that they sell these items are extremely overpriced for them to be made in China. I wouldn’t recommend this company or order from them again. They’ve missed many opportunities to make things right with their customers by simply being transparent, instead of giving a deafening silence to customers, a fleeting story post of an apology (many don’t click on Instagram stories—this should have been a post instead and an email), and deleting social media posts to make things appear normal and okay. Very shady.
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