nationalexpress.com

4.2
4.2 Based on 1.1K reviews

...

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Average Rating

4.2

/
5

1.1K Reviews

5 Star
65%
4 Star
11%
3 Star
6%
2 Star
4%
1 Star
14%

Filtered Reviews

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Review Time

MARK
Excellent service received by courteous…

Excellent service received by courteous drivers on all journeys prompt departures from Coventry to Birmingham and then onto Blackpool with one change of coach

5
Date of experience: Nov 23, 2025
Poor customer communication

The coach was late, which is understandable given the weather situation which was cold and heavy rain.. but the driver sat in his seat doing his paperwork whilst asked if we can board due to the weather we were totally ignored and delayed a further 15 minutes

1
Date of experience: Nov 23, 2025
Colin
Driver was bad mannered

Driver was bad mannered, unfriendly and extremely unhelpful.

2
Date of experience: Nov 23, 2025
Stephen Saunders
Well i thought id put 01/01/26 until i…

Well i thought id put 01/01/26 until i checked nex day after got in contact which was no help at all as all he said was you need to irrelvant fees if u need to change it to me thats a joke first and last time ill be booking with you

1
Date of experience: Nov 23, 2025
R Ansell
The website is very easy to use

The website is very easy to use. Within 10 minutes I had viewed all available time options, reserved and paid. All done. Price is good too. Immediate notification, super easy.

5
Date of experience: Nov 23, 2025
petra gyuricska
Recent trip to London from Nottingham

Recent trip to London from Nottingham. 3 hour journey and me and my 7 year old daughter were freezing,absolutely no heating on bus. I couldn’t feel my feet. Always use your services when travelling to London but not sure now. Not acceptable sorry.

1
Date of experience: Nov 22, 2025
It’s so easy to book in-line

5
Date of experience: Nov 22, 2025
Shamim Sk
Booking is fast.

Booking is fast.

5
Date of experience: Nov 22, 2025
Prin Katarína
Very fast and pleasent journey

5
Date of experience: Nov 22, 2025
Terry
Everything is easy

5
Date of experience: Nov 22, 2025

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