nationalrail.co.uk

1.5
1.5 Based on 351 reviews

The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information....

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Average Rating

1.5

/
5

351 Reviews

5 Star
11%
4 Star
0%
3 Star
2%
2 Star
3%
1 Star
83%

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Jaylon K.
Coming back from Leeds were a…

Coming back from Leeds were a nightmare! I were trapped on a train with no toilet, I couldn't even get off because the doors were locked, how dare you do this to me and the rest of the passengers. The organisation is a disgrace. I felt like a prisoner and my bladder nearly burst. Other passengers urinated themselves because the pain was unbearable, it were a very uncomfortable situation which I don't want to experience again. I think a refund for me and the group of 20 I were with and a £1000 voucher for food and drinks would be a reasonable compensation package, do the right thing please don't disappoint me!

1
Date of experience: Aug 24, 2024
Jonny Adams
Bethany at Peterborough Station

I had a great experience today 24th August. I needed assistance from Peterborough to London St Pancras and the young lady at Peterborough called Bethany couldn’t be more helpful. Big thank you 😊

5
Date of experience: Aug 24, 2024
Wolfgang B.
They need a pay cut, not a pay rise.

Took my 9 year old son out for the day On a fun boat trip. The train journey involved one change … the 2nd leg being a 4 minute single stop.Staines to Egham.EVERY single train on the Staines platform was showing 30, 40 minute delays, but a train suddenly appeared that should have got us home… platform staff didn’t know anything about it at all but boards briefly showed promise. So we got on, as did others, but it charged through Egham station and a few after. No obvious staff on board bar the charging driver. Took us from 4 minutes from home to 27 minutes from home before stopping in Weybridge to come back. Finally returned from whence it came including a 10 minute stop… just a bonus bit of fun.In summary, our 4 minute journey leg became a 75 minute mystery tour… with my poor little boy on a fun day out. And they want more money!!

1
Date of experience: Aug 21, 2024
MrTw4aK32
They need a pay cut, not a pay rise.

Took my 9 year old son out for the day On a fun boat trip. The train journey involved one change … the 2nd leg being a 4 minute single stop.Staines to Egham.EVERY single train on the Staines platform was showing 30, 40 minute delays, but a train suddenly appeared that should have got us home… platform staff didn’t know anything about it at all but boards briefly showed promise. So we got on, as did others, but it charged through Egham station and a few after. No obvious staff on board bar the charging driver. Took us from 4 minutes from home to 27 minutes from home before stopping in Weybridge to come back. Finally returned from whence it came including a 10 minute stop… just a bonus bit of fun.In summary, our 4 minute journey leg became a 75 minute mystery tour… with my poor little boy on a fun day out. And they want more money!!

1
Date of experience: Aug 21, 2024
Abner Cook
The national rail service as a whole is…

The national rail service as a whole is designed to make people as miserable as possible with the amount of minor and major problems that occur on a regular basis. Well done. Keep it up and keep us miserable.

1
Date of experience: Aug 05, 2024
Harris Taylor
The national rail service as a whole is…

The national rail service as a whole is designed to make people as miserable as possible with the amount of minor and major problems that occur on a regular basis. Well done. Keep it up and keep us miserable.

1
Date of experience: Aug 05, 2024
Nicodemus Foster
I bought a three year senior rail card and regretted it!

I bought a three year senior rail card for £70 which was a con! Trains are cancelled, late, over crowded, or have fare evading anti-social miscreants on board. SO DON'T BUY ONE!

1
Date of experience: Jul 31, 2024
Montgomery
I bought a three year senior rail card and regretted it!

I bought a three year senior rail card for £70 which was a con! Trains are cancelled, late, over crowded, or have fare evading anti-social miscreants on board. SO DON'T BUY ONE!

1
Date of experience: Jul 31, 2024
Ethan P.
Abysmal

What went wrong this time you ask? What goes right? Nothing. These absolute scumbag criminals charge ludicrous prices for probably the worst train service in Europe. Asking nearly 200 pounds for a journey when you can fly to Spain for a fraction of that is insane. There is no reason for it to cost so much other than greedy people lining their pockets. Nationalise the railways. End private ownership.

1
Date of experience: Jul 30, 2024
Whyz62
Too expensive,replacement,no ac,time waste

Too expensive, am an international student,no student discount, Payed 63 pounds for just reading to coventry ,got a bus replacement ,too hot no ac in the bus ,payed 2x times in return and got delay such a shame,paying money and in return what we get is ,anger issues ,lol

1
Date of experience: Jul 30, 2024

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Business Details

  • The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.

  • language https://www.nationalrail.co.uk

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