nationalrail.co.uk

1.5
1.5 Based on 351 reviews

The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information....

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Average Rating

1.5

/
5

351 Reviews

5 Star
11%
4 Star
0%
3 Star
2%
2 Star
3%
1 Star
83%

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Review Time

Scott C.
Expensive and useless.

Expensive and useless.Cheaper to drive, insure and pay for parking.

1
Date of experience: Sep 10, 2024
RC23
Expensive and useless.

Expensive and useless.Cheaper to drive, insure and pay for parking.

1
Date of experience: Sep 10, 2024
Jana Powell
0 out of 10

0 out of 10. Thanks

1
Date of experience: Sep 05, 2024
Annabeth Kelly
0 out of 10

0 out of 10. Thanks

1
Date of experience: Sep 05, 2024
Petunia
Not allowed to wait inside even you bought a ticket

Bought a ticket via their app from Preston to Manchester Piccaddilly. When I return to Preston, their staff at the entrance in Picacadilly not allowed me to go inside to wait and they said too early to go inside and there is no notice in anywhere.Very bad service.

1
Date of experience: Sep 04, 2024
Sharleen H.
Not allowed to wait inside even you bought a ticket

Bought a ticket via their app from Preston to Manchester Piccaddilly. When I return to Preston, their staff at the entrance in Picacadilly not allowed me to go inside to wait and they said too early to go inside and there is no notice in anywhere.Very bad service.

1
Date of experience: Sep 04, 2024
Lindy Turner
Overall good but check your times for trains as there might not be staff to help when you get there.

Bought a family and friends rail card a day before travel for £30, got a email instantly so I could add it to the app and use straight away. Tickets were £42.45 with Railcard from Harrogate to Scarborough (1 adult and 2 children)Tickets without the Railcard would have cost £80 so I already saved around £10 and I can use it for a whole year! Looking forward to travelling around with my kids :)Also would like to mention the staff in Harrogate were brilliant and very helpful.Only problem I had was I didn't check the times for trains beforehand (my fault), I came up to the station in Scarborough around 5.30/6pm hoping to jump on next train back to York but I must have just missed the train and then the next one was heading to Leeds and my ticket said I couldn't use Leeds train to get to York, I wasn't a 100% sure if this was right so I wanted to ask someone at the information desk but unfortunately it was closed. So I had to wait 2 hours for the next one which was a bit of a inconvenience with the kids, we got home very late and the station in York was a bit rowdy on Saturday night with people smashing bottles at the entrance. The train ride home was peaceful though we bought snacks from the Sainsbury's in the station and the young lad that served us was great 👍😃 Also staff on trains were great.We met some lovely people who were travelling on the way there on the train and the way back but I was too tired to socialise on the way back.(I had a ticket to return within a month)If you have read this far remember to check your times before you travel so this doesn't happen to you lol x

3
Date of experience: Aug 31, 2024
Jodi Harris
Overall good but check your times for trains as there might not be staff to help when you get there.

Bought a family and friends rail card a day before travel for £30, got a email instantly so I could add it to the app and use straight away. Tickets were £42.45 with Railcard from Harrogate to Scarborough (1 adult and 2 children)Tickets without the Railcard would have cost £80 so I already saved around £10 and I can use it for a whole year! Looking forward to travelling around with my kids :)Also would like to mention the staff in Harrogate were brilliant and very helpful.Only problem I had was I didn't check the times for trains beforehand (my fault), I came up to the station in Scarborough around 5.30/6pm hoping to jump on next train back to York but I must have just missed the train and then the next one was heading to Leeds and my ticket said I couldn't use Leeds train to get to York, I wasn't a 100% sure if this was right so I wanted to ask someone at the information desk but unfortunately it was closed. So I had to wait 2 hours for the next one which was a bit of a inconvenience with the kids, we got home very late and the station in York was a bit rowdy on Saturday night with people smashing bottles at the entrance. The train ride home was peaceful though we bought snacks from the Sainsbury's in the station and the young lad that served us was great 👍😃 Also staff on trains were great.We met some lovely people who were travelling on the way there on the train and the way back but I was too tired to socialise on the way back.(I had a ticket to return within a month)If you have read this far remember to check your times before you travel so this doesn't happen to you lol x

3
Date of experience: Aug 31, 2024
Woody
Coming back from Leeds were a…

Coming back from Leeds were a nightmare! I were trapped on a train with no toilet, I couldn't even get off because the doors were locked, how dare you do this to me and the rest of the passengers. The organisation is a disgrace. I felt like a prisoner and my bladder nearly burst. Other passengers urinated themselves because the pain was unbearable, it were a very uncomfortable situation which I don't want to experience again. I think a refund for me and the group of 20 I were with and a £1000 voucher for food and drinks would be a reasonable compensation package, do the right thing please don't disappoint me!

1
Date of experience: Aug 24, 2024
Arnie
Bethany at Peterborough Station

I had a great experience today 24th August. I needed assistance from Peterborough to London St Pancras and the young lady at Peterborough called Bethany couldn’t be more helpful. Big thank you 😊

5
Date of experience: Aug 24, 2024

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Business Details

  • The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.

  • language https://www.nationalrail.co.uk

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