Review Time
The National Rail app is poor. The lines are thin and hard to see. It is not user-friendly. It is not intuitive. I will not consent to any requests it makes. People with any type of vision problems or time constraints will find the app useless.
The National Rail app is poor. The lines are thin and hard to see. It is not user-friendly. It is not intuitive. I will not consent to any requests it makes. People with any type of vision problems or time constraints will find the app useless.
Booking was difficult and extremely time consuming. I was (on 23rd September) booking three journeys constituting one period away from home in November (Lancaster to London, London to Westbury, Westbury to Lancaster). I wanted to pick up card tickets for all three from my home station This option wasn't given to me. The website just said 'The station". At another point, where I was being asked for the day of travel (for the second time) The calender wouldn't move on to November. I have previously used The Train Line where booking has been entirely straightforward and well worth the Booking fee to avoid National Rail Booking website.
Booking was difficult and extremely time consuming. I was (on 23rd September) booking three journeys constituting one period away from home in November (Lancaster to London, London to Westbury, Westbury to Lancaster). I wanted to pick up card tickets for all three from my home station This option wasn't given to me. The website just said 'The station". At another point, where I was being asked for the day of travel (for the second time) The calender wouldn't move on to November. I have previously used The Train Line where booking has been entirely straightforward and well worth the Booking fee to avoid National Rail Booking website.
They don't even deserve more of my time to explain why it's a really bad service. Incredibly expensive, delays, cancellations, unprofessional policies... they don't let you get on the train when you arrive just on time on the platform acting like if you could easily get another train soon after...i think it's a real embarrassment for UK having such a poor service,and not to mention the total absence of fast trains...
They don't even deserve more of my time to explain why it's a really bad service. Incredibly expensive, delays, cancellations, unprofessional policies... they don't let you get on the train when you arrive just on time on the platform acting like if you could easily get another train soon after...i think it's a real embarrassment for UK having such a poor service,and not to mention the total absence of fast trains...
A truly appalling station with the worst kind of staff I have ever witnessed in my life. No trolleys or assistance with a large bag. I did ask if someone could assist me to carry a hold all as I'd just come in from Heathrow but they just laughed in my face. On other occasions I have asked basic questions at the ticket office and the staff in there are even worse. Rude, sarcastic and very upset when you disturb them on their handsets. You would think that this government WANT folks to use trains more because they certainly hate people using cars but no, they have made train journeys into a horrible experience so best avoided and its better to check out the car pooling/sharing apps, where folks can hook up and join together and travel at a very reasonable pricerate together
A truly appalling station with the worst kind of staff I have ever witnessed in my life. No trolleys or assistance with a large bag. I did ask if someone could assist me to carry a hold all as I'd just come in from Heathrow but they just laughed in my face. On other occasions I have asked basic questions at the ticket office and the staff in there are even worse. Rude, sarcastic and very upset when you disturb them on their handsets. You would think that this government WANT folks to use trains more because they certainly hate people using cars but no, they have made train journeys into a horrible experience so best avoided and its better to check out the car pooling/sharing apps, where folks can hook up and join together and travel at a very reasonable pricerate together
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The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.
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