nationalrail.co.uk

1.5
1.5 Based on 351 reviews

The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information....

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Average Rating

1.5

/
5

351 Reviews

5 Star
11%
4 Star
0%
3 Star
2%
2 Star
3%
1 Star
83%

Filtered Reviews

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Review Time

Shaun Barker
National embarrassment.

Paid for train tickets, trainsCancelled (again). Left with a 4 year old on Christmas Eve in the cold. This service is a disgrace. National embarrassment.

1
Date of experience: Dec 24, 2025
Dorothy Newbery
Cannot Renew my Senior Railcard

I have tried several times over the past weeks to renew my Senior railcard online without success. I encounter problems and receive error messages or get 404 page cannot be found. There also seems to be a lot of fake websites for National Railcard.

1
Date of experience: Dec 16, 2025
Dorothy Newbery
Cannot Renew my Senior Railcard

I have tried several times over the past weeks to renew my Senior railcard online without success. I encounter problems and receive error messages or get 404 page cannot be found. There also seems to be a lot of fake websites for National Railcard.

1
Date of experience: Dec 16, 2025
Mr Darren Van-Cliff
Terrible App

Terrible App with pop up advertising that directs you from your main screen

1
Date of experience: Dec 10, 2025
Mr Darren Van-Cliff
Terrible App

Terrible App with pop up advertising that directs you from your main screen

1
Date of experience: Dec 10, 2025
Cory Ryan
Your staff are absolutely the most…

Your staff are absolutely the most incompetent people I’ve ever come across. Whatever hiring pool you’re fishing in needs purging.

1
Date of experience: Dec 10, 2025
Cory Ryan
Your staff are absolutely the most…

Your staff are absolutely the most incompetent people I’ve ever come across. Whatever hiring pool you’re fishing in needs purging.

1
Date of experience: Dec 10, 2025
Andrew Davis
The worst

I can’t stress enough, how poorly run our national rail service is and how unreliable it continues to be day by day. I have travelled to many parts of the world, including many areas of Europe, East Asia, North and South America. I don’t think I’ve found d a country whose rail service sucks like here in the UK. The cost of a trip in the UK is much higher than elsewhere, yet offers a low standard of travel. Only in the UK 👍🏼

1
Date of experience: Nov 30, 2025
Sofiane Boudraa
No comment

No comment, the most expensive ticket to pay for stress , delay cancellation no stuff on Sunday Worst company in the world Soon will compete with 3rd world

1
Date of experience: Nov 30, 2025
Awful service

Awful service, rude staff, delayed services, no seats and a hefty rice to pay for such a disgusting service. Hire a car for the week, it’s cheaper!!!!!

1
Date of experience: Nov 28, 2025

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Business Details

  • The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.

  • language https://www.nationalrail.co.uk

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