Review Time
I am writing to raise a serious complaint regarding the racist and discriminatory treatment I received from a staff member named Rose who is a customer service member at Gatwick on Tuesday 14 October at 8.15am.When I approached Rose to purchase a ticket, she made a deeply offensive and racist remark, telling me that I “don’t belong in this country.” Such words are hateful, humiliating, and completely unacceptable from anyone — let alone a representative of National Rail. To make matters worse, she then issued me the wrong ticket, causing further distress and inconvenience.I felt targeted, disrespected, and unsafe as a result of her behaviour. No customer should ever experience this kind of discrimination, especially in a public service environment. I expect this incident to be taken seriously, fully investigated, and that appropriate disciplinary action be taken against the staff member involved.
The National Rail app isn't fit for purpose. When planning a journey, I expect a summary of the outward and return journey times. Instead it just directs you to a an external ticket seller. At which point you hqve to resubmit the times. Rubbish.
I use this northern rails a lot and I’ve noticed especially when asking to see tickets They pick and choose who they say thank you too, which I think is rude Treat people how you want to be treated And remember you know nothing about the person or people that your trying to look down your nose at them
Very good service ticket was easy to get on my phone for the week and juat scan the ticket the trains were clean and tidy and on time great service fro what I have experien ed well done Northern rail going from doncaster to Thorne and return in evening
Specifically bought our train tickets the day before . We were planning to leave before peak time . The man behind the counter told us it’s totally possible to travel into London in the morning and we could save £35 each he even said we could enjoy a lunch with money we saved . Get to barriers . Not allowed access went to ticket office by this time 8.33 train had departed we could go on 9.am train at a £50 per person extra charge . We were not the only ones who had foolishly believed and bought these tickets . Eastbourne person why did you lie to us !! It shouldn’t be allowed . This is when a machine is better than a human . What a horrible spiteful man . Absolutely fuming !!
Brand new train waiting on the platform to whisk me off directly to my house in Goodwick. Ticket checked by a good looking smiley young man All for about £15 (with senior railcard) instead of £50 in petrol to drive myself down a wet motorway. What's not to like! 😃
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The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.
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