Review Time
Brand new train waiting on the platform to whisk me off directly to my house in Goodwick. Ticket checked by a good looking smiley young man All for about £15 (with senior railcard) instead of £50 in petrol to drive myself down a wet motorway. What's not to like! 😃
My experience with the service has been extremely stressful and deeply disappointing. Despite allowing myself plenty of time to collect my children from school, the trains are consistently unreliable. To make matters worse, the national apps are not updated effectively, leaving passengers without accurate information and causing unnecessary anxiety and disruption. This ongoing issue has made what should be a straightforward journey unreasonably difficult and stressful.
We are two pensioners living in a city. We have family in another city and after a horrendous motor trip there recently decided to buy Railcards and switch to the train. The Railcards are a big investment, the cost would pay for the petrol for three car journeys between our houses, and that's senior Railcards and without counting the actual tickets. But my beef is the website - "upload a photo" "download to the app". Ok we do have WiFi and we do have mobiles and tablets but where are we meant to have learnt these skills? It's stressful enough laying out all this money without these extra worries. I quite see that it's a lot cheaper than using people, pen and paper but please consider the practicalities for the customer.
I left my mobile in the carriage just coming back fom Oxford and realised just leaving the train in Beaconsfield. I asked for help to Peter, the station officer, who quickly took action on that and he made the necessary calls to the Marylebone station so they could check the train on arriving. They found it and Peter made the necessary arrangements to recover it. I am so grateful to Peter. He tried to help immediately with urgency and kindness. What a great customer service. Thanks also to the staff in Marylebone, Orient and Ro.
⸻⭐️ If I could give minus 5 stars, I would.The UK train system is without doubt the most unreliable I’ve ever experienced. They take your money well in advance, sell you so-called “cheap” tickets, and then cancel trains on the day of travel. My recent journey from Leeds to Leicester was completely ruined because one connection (Leeds to Sheffield) was cancelled, which voided the whole ticket.Yes, they offered a refund — but that’s not the point. By the time I scrambled to book a coach at the last minute, I had to pay much more than the original fare. On top of that, staff even suggested I “stay an extra day or two” for free travel later — completely ignoring the fact that I had work commitments, and extra hotel costs would be on me.This is not a one-off. Over the last few years I’ve had multiple journeys ruined like this. Meanwhile, trains across Europe (Belgium, France, Germany) run on time, are cleaner, cheaper, and far better managed.The system here is broken. Train companies should be penalised for selling tickets they cannot honour, and forced to pay at least double compensation for cancellations. Until then, they’ll keep taking passengers’ money and delivering nothing.And yet the government expects the public to “ditch cars” and rely on this shambles? Totally unrealistic.Avoid the UK train network if you can. Unreliable, overpriced, and worst of all — no accountability.
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The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.
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