nationalrail.co.uk

1.5
1.5 Based on 351 reviews

The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information....

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Average Rating

1.5

/
5

351 Reviews

5 Star
11%
4 Star
0%
3 Star
2%
2 Star
3%
1 Star
83%

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EC47
Me and my shittyitous

I’ve been struggling with shittyitous for years, but going in this trains toilets gave whole lease for life. Today was the day it became a blessing, this group of youths started p!nk “raise your glass” I had never felt such inner joy from these meaningful lyrics it opens my eyes to a new way to see the world. I took extra care into this visit to the toiletry and proceeded to overhear some lovely Christmas, lots of laughs and cheered from the young group, it really was the embodiment of livin’ laughin’, and lovin’. Unfortunately it was getting kind of deep as some old fashioned heartbreak songs started to make thing swing the other way and as we reached closer and closer to my stop I decided that my time was up and had to awkwardly leave from the minuscule loo. They gave me a questionable look as I scuttled on past them but deep down I knew we were bros now 🫡

5
Date of experience: Jul 08, 2025
Nathan Fisher
Stupid responses to complaints / request for information

I asked why the track was closed between Stoke and Stafford during most of August. Tracks closed at Stockport but this does not affect Crewe - Stoke-Stafford train.Response 1- There are replacements buses (not responded to my question)Response 2 - Contact train operator ( track closed)Response 3 - Explained why closure is in place between Stoke and Stafford.Why does it take 3 attempts?

1
Date of experience: Jul 08, 2025
Juno Bell
Third world country could do better than these lot

If I could rate this rubbish service zero star I would. National railway has to be THE worst service on earth. Even a third world country would accommodate their customers better. Trains are always cancelled, delayed and the staffs are always rude and smug. They are the most unreliable, overpriced crap service EVER. The East Midlands railways is NEVER EVER A SMOOTH JOURNEY. There is always a problem! So so overpriced for such, SUCH bad service. If I could sue this company I would, if I could swear on these reviews I would.

1
Date of experience: Jun 29, 2025
Rick Wilson
Third world country could do better than these lot

If I could rate this rubbish service zero star I would. National railway has to be THE worst service on earth. Even a third world country would accommodate their customers better. Trains are always cancelled, delayed and the staffs are always rude and smug. They are the most unreliable, overpriced crap service EVER. The East Midlands railways is NEVER EVER A SMOOTH JOURNEY. There is always a problem! So so overpriced for such, SUCH bad service. If I could sue this company I would, if I could swear on these reviews I would.

1
Date of experience: Jun 29, 2025
1234_creeper_456
TERRIBLE UPSETTING RESPONSE TO A RAIL…

TERRIBLE UPSETTING RESPONSE TO A RAIL TRANSPORT SERVICE TO PAYING CUSTOMERS, CUSTOMERS HAVE BEEN STRANDED FROM KINGS LYNN TOWARDS CAMBRIDGE SINCE 2PM AND I FINISHED WORK AT 5.30PM AND TOLD NOTHING HAS BEEN DONE SINCE, STAFF RELUCTANTLY OFFERING NO SUPPORT, NO TAXIS NO BUSES AT THE STATION, I'M ANGRY AND COULD JUST SEE ANGRY CUSTOMERS ANNOYED WITH POOR SERVICE, THE MANAGERS AND BOSSES LIVE A LIFESTYLE OF HIGH SALARIES FROM HIGH TRAIN FARES AND THE CUSTOMERS SUFFER FROM THEIR INCOMPETENCE OF FAILING TO GET CUSTOMERS TO THEIR DESTINATION WITHIN REASONABLE TIMES, IF YOU CAN'T PROVIDE A SERVICE, DON'T OR IF IT'S SUBSTANDARD, MAKE IT FREE OR CHEAPER FOR ME ANGRY DISAPPOINTED 😞 CUSTOMER

1
Date of experience: Jun 27, 2025
TERRIBLE UPSETTING RESPONSE TO A RAIL…

TERRIBLE UPSETTING RESPONSE TO A RAIL TRANSPORT SERVICE TO PAYING CUSTOMERS, CUSTOMERS HAVE BEEN STRANDED FROM KINGS LYNN TOWARDS CAMBRIDGE SINCE 2PM AND I FINISHED WORK AT 5.30PM AND TOLD NOTHING HAS BEEN DONE SINCE, STAFF RELUCTANTLY OFFERING NO SUPPORT, NO TAXIS NO BUSES AT THE STATION, I'M ANGRY AND COULD JUST SEE ANGRY CUSTOMERS ANNOYED WITH POOR SERVICE, THE MANAGERS AND BOSSES LIVE A LIFESTYLE OF HIGH SALARIES FROM HIGH TRAIN FARES AND THE CUSTOMERS SUFFER FROM THEIR INCOMPETENCE OF FAILING TO GET CUSTOMERS TO THEIR DESTINATION WITHIN REASONABLE TIMES, IF YOU CAN'T PROVIDE A SERVICE, DON'T OR IF IT'S SUBSTANDARD, MAKE IT FREE OR CHEAPER FOR ME ANGRY DISAPPOINTED 😞 CUSTOMER

1
Date of experience: Jun 27, 2025
Antony Rogers
App doesn’t work

App doesn’t work , it’s pointless. Cannot show live trains from St Pancras to Ashford . Not the first time I’ve had trouble this app.

1
Date of experience: Jun 21, 2025
Conrad Hughes
App doesn’t work

App doesn’t work , it’s pointless. Cannot show live trains from St Pancras to Ashford . Not the first time I’ve had trouble this app.

1
Date of experience: Jun 21, 2025
Dave Cooper
Nightmare.

Most expensive in Europe. Worst reliability in Europe, rubbish

1
Date of experience: Jun 13, 2025
Sharon
Nightmare.

Most expensive in Europe. Worst reliability in Europe, rubbish

1
Date of experience: Jun 13, 2025

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Business Details

  • The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.

  • language https://www.nationalrail.co.uk

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