Review Time
I want to know where anyone found formation on how to contact these guys? We have to cancel our trip due to an illness and nowhere can I find how to contact this ‘chat’ nor a phone number or email. Once they got my money, they were gone. The ‘help’ image SAYS there a Customer Experience team but nothing about how to contact them. Awful experience.
The service was easy to use and convenient, however, we double booked by mistake. This happened after hours so we used the virtual assistant chat to begin the resolution process. The next morning, Marika at NYTG was very prompt in picking up where AI left off and resolved our issue.
I had made a mistake in booking a show in the evening instead of the afternoon show. The NYTG team help me via chat to resolve the issue swiftly and efficiently. I am now looking forward to attending the show on the right day at the right time!!
Jacob in customer service was so helpful, I couldn't believe it!! I usually prefer to talk with customer service on the phone, but Jacob was so excellent that it wasn't necessary... I can't say enough good things about him, so I just hope he gets himself an ice cream on my behalf!!
We were supposed to fly out to NY on the 20th on Delta but unfortunately Delta was one of the hardest hit by Microsoft "bug" which infected the entire world. After spending all day at the airport with delay after delay they cancelled the flight. Then we had to look for our luggage and after spending 13 hours at the airport decided to go home and then go back in the morning to retrieve it. I know too much information here but can you imagine how drained and tired and frustrated I was!!! Especially after knowing how much we already lost on our hotel reservation and knowing that I didn't get insurance for the NYTG tickets I was so thrilled to see Alejandra's positive email saying I would be able to received a full voucher!!!!! But I know I was able to do this only because I acted quickly and agreed to take the voucher since I only buy my tickets through NYTG. This really is the best buy and customer service that I have found in dealing with purchasing Broadway tickets on line! Thank you Alejandra and New York Theatre Guide!!
When our performance of CATS: The Jellicle Ball was cancelled due to actor illness (stay healthy, beautiful CATS cast!) I was prepared for getting a refund to be an ordeal. Quite the opposite occurred, however! The automated system set up my refund in minutes, and then it was confirmed — on a Sunday — by Alejandra, who was helpful, courteous and lovely. Thank you, NYTG!
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