Review Time
My conveyancing experience with Zahrah Aullybocus was first class. I have just completed the sale of my shared ownership apartment and Zahrah acted with professionalism, paying attention to detail, she expedited this with no difficulty. I have used Zahrah over many years and she always delivers a positive result! I have confidence in Zahrah and she has never disappointed me.
I cannot recommend Jayne and Rebecca highly enough. Without them pushing every step of the way our chain would have collapsed. They were friendly, approachable, determined, diligent and kept us informed every step of the way. If you want a solicitor that is going to fight for you then Jayne and Rebecca are it. The rest are just playing at it! Thanks Jayne and Rebecca, we are very grateful.
They are very professional, friendly, trustee solicitors. They make their clients to be aware of every step they make and understand every detail they know by explaining and advising. They are really good solicitors whom I really recommend to everyone.
When my late Mum's house went to auction, we were told that the solicitor handling it would be Butterworth's. When I needed to get in touch, I was told that everything had been transferred to Nexa Law. When the house sold, communication was not good, I struggled to verify my identity, not having a passport or photo driving licence. This took a lot of sorting out, but eventually sent the items they required by tracked post. These they kept for over a month and I had to chase these up several times. Before completion, I was sent some documents to fill in and sign.....unfortunately they weren't my documents, they were someone elses! Another phone call resulted in the correct documents, and hopefully all was now well. Wrong!!! The day before completion, I was told that there was a problem with my id verification, as the documents they had had in their possession for a month had not been scanned correctly. I then had to get my bus pass photo id certificated at the Post Office, scan it and send it to them. They also hadn't scanned my late mother's Grant of Probate and decided they needed yet another proof of my address. Thinking that must be it, I was again wrong when they said they needed a video call with me holding my bus pass to prove that it was me. This was to take place on the morning of completion.. I then heard nothing, and had to ring to lunchtime to ask whether everything was now in order. I have had to chase up the refund for the certification, which they had promised. Emails were not replied to and the phone goes unanswered, as do requests to call back left on the answer machine. All in all not a good experience, and I am sure Mr. R. Shields would not be happy that I had received his paperwork!
Every sale and purchase is probably stressful but we have been extremely lucky to have Gayle Defries acting on our behalf for our sale and purchase and I can not thank her enough for everything she has done. I had the pleasure to have the best solicitor around for sure. Gayle made our journey so much easier with her dedication and being extremely professional. Every phone call was picked up straight away and every email answered within no time. I wish everyone had a “Gayle” for such an important step in life as buying and selling for a stress free experience. Gayle you have been absolutely amazing the whole journey and we are forever grateful. We highly recommend you !
Jayne started with a clear description of the total cost of her service, broken down into constituent parts. She was prompt to respond to all queries, and highly diligent in ensuring matters proceeded efficiently. She has an assistant, Rebecca, who ensured all documents were issued in a timely fashion and was extremely helpful when we needed to call her. Both were were very friendly and helpful throughout. I wouldn't hesitate to use Jayne and Rebecca again if I needed to.
Jayne and Rebecca were brilliant throughout the whole process, from a speedy quote, to keeping us updated over email or phone as the process progressed. Both were very straightforward and open in all discussions, happy to explain anything which was unclear, and quick to respond. All their communication was conducted in an exceptionally friendly yet professional manner. Couldn't ask for more, and would definitely recommend their services.
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