Review Time
I have now purchased three pieces from NinetwoFive, and I am beyond impressed. My collection includes the Turath - Sterling Silver Byzantine Kings Bracelet (5mm) and the Mirza - Sterling Silver Braided Bracelet (7mm), and they are, quite simply, spectacular. The quality of the sterling silver is exceptional, and the intricate designs make them a joy to wear every day.
However, what truly sets this company apart is how they handle their customers. Unfortunately, I recently lost one of my two bracelets. When I reached out, Irena from the support department stepped in and was absolutely outstanding. She went the "extra mile" by helping me create a tailor-made solution for my next piece, ensuring I won’t have to worry about losing it again in the future.
It is rare to find a brand that is so genuinely committed to its clientele. I cannot recommend NinetwoFive highly enough,firstly for their breathtaking collection, and secondly for an after-sales service that is second to none.
If you are looking for quality and a personal touch, look no further!
I would never use this company ever again!
The quality of the product is very poor.
I returned my item because the engraving was of very poor quality, so they agreed to redo it on a larger sized bracelet but instead have just returned the original bracelet. 😡
I had a terrible shopping experience with this service. I ordered a bracelet as a significant birthday gift for my partner, costing nearly €300. Instead of joy, I faced constant mistakes, delays, and missing items. The engraving was incorrect, and the leather case and greeting card I paid for never arrived. Communication has been frustrating.
This is the worst experience I've ever had online. It feels like they handle complaints all at once instead of addressing them individually. I ordered on the 27th of November 2025, and now it's the 13th of January 2026 with no resolution. Their response time is weeks long, and at this point, I don't even want my item anymore due to all the hassle. I wouldn't recommend this company.
This has been the most disappointing experience I've had with an online service. It feels like they handle complaints in bulk rather than addressing them individually, making it seem like my inquiries are pushed to the back of the line instead of being treated as urgent. I placed my order on November 27, 2025, and as of January 13, 2026, I'm still waiting for a response. The delays have been frustrating, and at this point, I no longer even want the item due to the hassle involved. I would strongly advise against using this service.
When you leave a negative review, the representative responds as if they are eager to resolve your issue, but it's merely for show. There is no genuine intention behind it. The customer service experience here is truly disappointing. I would strongly recommend steering clear of this company.
I reached out weeks ago about a faulty product I wanted to exchange. They sent a link for the exchange, but it didn't work. I've emailed them three times since then and haven't heard back since December 29th. Use this company at your own risk; they struggle to provide decent customer service for faulty products.
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Modern Solid Silver Men's Jewellery. Inspired by the elements of architecture, designed in the Nederlands and handmade in Bali.
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