nl.hardloop.com

3.2
3.2 Based on 201 reviews

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Average Rating

3.2

/
5

201 Reviews

5 Star
47%
4 Star
5%
3 Star
6%
2 Star
7%
1 Star
35%

Filtered Reviews

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Review Time

vishwaksena v Reddy
I haven’t received my package after…

I haven’t received my package after 18days of purchase. I’m still waiting. There was a mistake on package delivery provider. They don’t have my address at all? In the purchase order I see my address is correctly filled in. I had to contact hardloop and the delivery provider. I am still waiting for my package. I think this is cumbersome process

3
Date of experience: Dec 12, 2025
Robert Robert Łysakowski
delivery delivery time a month,

delivery time a month, no one answers e-mails

1
Date of experience: Dec 12, 2025
Ioannis Michailidis
Terrible experience

In a nutshell: My package got lost and they refused to refund me until their delivery company (DPD) found out what happened. This took more than a month to resolve and is illegal according to Dutch law and EU law, which states: The seller is responsible for the delivery, not the courier. That means: If the package never arrived, the seller must refund or replace it- Even if the courier lost it.- Even if the courier hasn’t confirmed the loss yet.- Even if the courier hasn’t returned the package to them.- This is stated in Dutch Civil Code (BW), Article 7:9 and 7:11: The seller bears the risk until the product is delivered to the consumer.Moreover, their rating on Google was 1.9 stars (indeed, I should have checked it before purchasing), and it is now closed, which means either the business closed or they did not like the feedback they were receiving.

1
Date of experience: Dec 10, 2025
customer
Fast and efficient delivery

5
Date of experience: Dec 05, 2025
Laura Costica
Late delivery & to a different pickup point

Delivery took 1 week more than estimated and the package was delivered to a completely different pick up point, far from my house, without any sort of consultation. Not ordering again.

2
Date of experience: Dec 05, 2025
Nick
Nemo Tensor Sleeping Pad

Good price, frequent communication throughout the ordering and delivery process.

5
Date of experience: Dec 04, 2025
Fred Dorsimont
Frustrating...

The delivery with Chronopost/DPD is a nightmare... late and now delivered to a different relay point. Frustrating...

1
Date of experience: Dec 04, 2025
Eusebio Ramos Carrasco
Almost a scam

Almost a scam. Worst customer service I have experienced so far. Ordered 15 days ago and no news, no answer and no way to contact with them.

1
Date of experience: Dec 01, 2025
Royal Stone
All was good

All was good, no issues

5
Date of experience: Nov 29, 2025
Jacques Vandersneppen
Very good pricing

Very good pricing, quality and after sales. Well done again, team 👌

5
Date of experience: Nov 29, 2025

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