Review Time
Be careful they offer low prices to get you in, cannot cancel your subscription unless you contact them, if you live in our countries other than the US, it will cost you hundreds of dollars per month after the trial. The app is not worth it.
I canceled this application within the first few days, yet they took a large payment this morning. When I emailed them, they claimed I never canceled the mindway component, which is part of the program. I can’t afford to lose this money. If you cancel one part, they should automatically cancel everything else, but they don't. DO NOT USE.
Lots of recipes to choose from, easy layout. Accessible recipes that are not too complicated. I had a problem to do with continuing my plan for personal reasons and Nora sent a prompt and kind reply - all dealt with efficiently and personably.
Their customer success team thinks it's ok to bill your account without sending any notifications that a payment is about to be processed or even an invoice. Not via email or in the app. It gives the impression that they rely on members forgetting they are paying $40+ monthly and squeeze in several months of billing. They refuse to issue a refund and say it was clearly called out when you signed up. I've signed up for several subscriptions and never was billed without a notification that an auto-renewal payment was about to be deducted. Giving the member the opportunity to cancel before they were billed again.
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