Review Time
PLEASE PLEASE PLEASE DO NOT USE! Read the reviews. There are much better companies out there who care and are clear with fees . This is not one of them. I cancelled the plan but then got charged £176.99 6 months later as there was a linked account I didn’t know about - I had an email confirmation confirming I had closed the account & being told there would be no further charges. It is reasonable to consider all accounts are closed! But not here. I didnt specially say MINDWAY so they left it open - scammers - an underhanded way of getting extra money from vulnerable people. Customer service is a joke - round and round in circles saying it was in T& C but they can’t show me where and do not wish to help. They will reply saying it’s in the T&C and it’s all very clear, but it’s not. All their responses to similar reviews are the same but THEY DO NOT HELP!. Please please go to another company who cares. Don’t be scammed by them.
My wife theodora was interested in their diet plan but after paying realised the page was misleading and wanted a direct refund. this group are in Lithuania and are very clever crooks. eg: Only to receive an email saying how they understand how I feel, but too bad anyway more or less. The mediterranean diet plan for one month was only $32. Unfortunately, she was taken in by this company and their con ways where more money as in $159.00 was deducted for a lifetime membership. She has never used the app and will never use it. We want all memberships cancelled and our money returned. That is the right thing to do. They keep saying they do not refund, and we tried cancelling 3 minutes after we clicked on the 32 dollar a month button. she is still trying to get her money back. Totally taken for a ride I am afraid to say. they answer people saying just send us an email to cancel your subscription, but no refund of monies taken inappropriately from ones account. these people need to be stopped and reported. BEWARE
I requested help with canceling my subscription due to some major health problems I am dealing with. I received a response and resolution within a few hours. Nora Abot, junior support specialist, included a kind comment wishing me a speedy recovery.
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