Review Time
Avoid this application at all costs. I paid for a one-month trial but quickly canceled via email. However, today they charged me £73.49 through PayPal without my consent. I reached out to their support team, but they refused a refund, requiring proof of my cancellation email, which I can’t locate. Please steer clear of this service!
I signed up for a trial without a diet plan and quickly realized it wasn't for me, so I canceled my subscription. I paid £28.79 for the trial, but later my bank notified me that the service attempted to charge £63.98, which they blocked. However, on November 24th, the service managed to withdraw £63.90 from my account. I reached out to them and my bank for help, but I had no luck getting my money back. If you decide to use this service, make sure to keep a record of all transactions. Honestly, I would recommend avoiding them altogether.
Exercise caution as they lure you in with attractive prices, but cancelling your subscription requires contacting them. If you're outside the US, it could end up costing you hundreds monthly after the trial period. The app isn't worth the expense.
I signed up for a month with high hopes, only to receive a generic meal plan with uninspiring recipes. For example, chicken with couscous one day, then turkey with couscous the next. I lost interest quickly. A month later, they charged me $40 through auto-renewal without any reminder. Avoid this service!
I signed up for a trial with no diet plan. After 10 minutes, I found it unhelpful and canceled my subscription, paying £28.79 for the trial. However, I was later notified that they attempted to charge me £63.98, which my bank stopped. Yet, they managed to withdraw £63.90 from my account later. I contacted them and my bank, but I couldn't recover my money. If you use them, take screenshots of any transactions. Best advice: do not use them.
Their customer success team thinks it's ok to bill your account without sending any notifications that a payment is about to be processed or even an invoice. Not via email or in the app. It gives the impression that they rely on members forgetting they are paying $40+ monthly and squeeze in several months of billing. They refuse to issue a refund and say it was clearly called out when you signed up. I've signed up for several subscriptions and never was billed without a notification that an auto-renewal payment was about to be deducted. Giving the member the opportunity to cancel before they were billed again.
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