nurecover.com

3
3 Based on 1.8K reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3

/
5

1.8K Reviews

5 Star
41%
4 Star
7%
3 Star
4%
2 Star
5%
1 Star
43%

Filtered Reviews

Filter Reviews

Review Time

LM40
False advertisements on Instagram and missing products

Instagram advertisements state 15% off and free Ice Bath when purchasing a steam sauna, I purchased the Steam Sauna and used the discount code, the sauna arrived within around a week of purchase.When unboxing the sauna I noticed it was missing the chair it was meant to come with, it was also missing the ice bath.I have contacted support who have advised they will send out the chair but will not send out the Ice Bath as using the discount code removes the Ice Bath from the order. Sauna is functional but with the delivery issues, the false advertisement and the poor support I cannot recommend this company.

1
Date of experience: Jul 19, 2024
Morty B.
OMG What a great product with great customer service!

OMG What a great ice pod and sauna set. I'm so glad I made this purchase. Great quality, nice detail, great customer service. I had a small issue without any complaints it was taken care of so dang fast. I appreciate your service and great products. I definitely recommend purchasing the set.

5
Date of experience: Jul 19, 2024
Kaylee Smith
works great…

Chair is a little small works great instantly.

5
Date of experience: Jul 18, 2024
Walt Ross
These are fake reviews

These are fake reviews. This isn’t a brand or company. They are drop shipping from China.I ordered a chiller and it doesn’t work at all. They won’t refund me and basically just ignore my emails.

1
Date of experience: Jul 18, 2024
Matthew M.
Dont just look, buy

Using this product has significantly improved my mobility in my knees and back. I have noticed a chance in not only physical health but mental as well. There are many ice bath companies out there that I looked at and this one was a good choice based on their responsiveness.

5
Date of experience: Jul 17, 2024
Colleen Adams
CHECK their BBB rating which is an “F”…

CHECK their BBB rating which is an “F” before purchasing. This company is a scam. If you purchase their steam sauna, you’ll be paying almost $400.00 for a tent because the steam sauna device will stop working with minimal usage once its 100 day warranty expires. Don’t allow them to “gaslight” you by asking for photos and recordings regarding the device malfunctioning.They’re business model is simple: 1) exasperate the process 2) send a used, filthy, unhygienic replacement steam sauna 3) send a second nonworking replacement and, 4) take no responsibility then refuse to refund your money. What a cleaver racket and they’re making money hand over fist. This company doesn’t care if you submit a claim to the BBB because again, they’re loop hole is to ensure the sauna device holds up just beyond the 100 day warranty. “Save Your Money”!!!

1
Date of experience: Jul 17, 2024
Frederick A.
Drop shipped low quality product

Drop shipped low quality product. I ordered this after seeing a lot of advertisements. After I received it, I started getting advertisements for identical items with different logos from a variety of other companies including on Ali Express. The item leaked for at the first use, the directions were poor (including the online directions)

1
Date of experience: Jul 16, 2024
Jacob Howard
You guys literally stole money from me…

You guys literally stole money from me and never gave me my product that I paid for. I have a Support ticket open where the representative said that they were going to ship me out a new item since the one that was purchased, never got to my house and this was even confirmed by FedEx that it wasn’t delivered to my address. A week later another representative told me that I pretty much just had to deal with it and so I paid over $1000 for items from your website and have nothing to show for it but an email thread.

1
Date of experience: Jul 16, 2024
Oursort95
The product never worked

The product never worked. They sent me a replacement heater and that also didn’t work. I asked for a refund and they said no. Do not buy any products from a this company.

1
Date of experience: Jul 16, 2024
Autumn Morris
Because your web site was confusing and…

Because your web site was confusing and i ordered half a sauna tried to cancel immediately only to be told 4 days later sorry to late

1
Date of experience: Jul 16, 2024

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More