Name: nurecover.com
Telephone: 000000000
Rating: 3.0

damsam9173 Guest

The product quality horrible

The product quality horribleCustomers service worse than horrible -- after company response The company takes and sometimes weeks to reply. Why would I contact again...

Date of experience: Jul 08, 2024

Raphael Brooks Guest

1 year ago

I ordered the TropicPro and received the Tropic. Have not received the replacement and the original

I ordered the TropicPro, but received the regular model - the key differences being upgraded “triple insulation”, a bigger steamer, and the red light therapy. All three of these were missing from my order. I reached out to customer services to say this, sending pictures confirming I had received the wrong steamer and insulation. Customer services confirmed I had received the wrong steamer and ordered a replacement - this was on 6th July, when I got an order confirmation for a replacement. I have still not received this steamer. Customer services said I could keep the incorrect steamer I have received, however, one of the prongs on the plug for the steamer has snapped and I have not been able to use this. Customer services have not acknowledged this issue despite me telling them it broke and shared a picture of it. This has not happened to me with any other electronic device I have bought, suggesting to me this steamer is of poor quality. Also, customer services have said there is no upgraded insulation for the TropicPro, despite the website showing otherwise and hence haven’t agreed to send me the triple insulation that is supposed to come with the TropicPro. The red light therapy arrived separately a week after the rest of the sauna arrived. As of 26th July, I am still waiting for Nurecover to reach out to me to resolve this.

Date of experience: Jul 06, 2024

CK94 Guest

1 year ago

None of the fitting worked and they…

None of the fitting worked and they were hard to find the right replacements at a hardware store. Cheap and not worth it

Date of experience: Jul 06, 2024

RS41 Guest

1 year ago

The steam sauna is absolutely unreal

The steam sauna is absolutely unreal. Took like 5 mins to set up and figure out. Very simply and easy. The steamer works great and is easy to use essential oils . Included was an ice bath and once your figure out the water level it works . Not built for super tall ppl but the smaller it is the less water you need. I highly recommend the sauna/ bath combo! Hit the ice bath for 5 min then 30 min steam and you’ll feel amazing

Date of experience: Jul 03, 2024

Ned Kelly Guest

1 year ago

Still waiting …

Still haven’t had my chiller delivered after two weeks. Plunge tub I ordered is subpar quality. Would not use this company again.

Date of experience: Jul 01, 2024

Eustace Long Guest

1 year ago

Had a great cursor experience when I…

Had a great cursor experience when I contacted these folks with questions about their products. They steered me in the right direction and was completely difficult with the purchase. Thanks Nurecover.

Date of experience: Jul 01, 2024

Sawyer Guest

1 year ago

Have the portable ice bath

Have the portable ice bath. Have brought into work and enjoyed it pre workout.

Date of experience: Jul 01, 2024

Rain_Fire Guest

1 year ago

XL pod

XL pod, good quality product.Unfortunately had a small leak after 4 months contacted nurecover with photo.Replacement sent immediately , fantastic customer service.Genuine warranty that is upheld.Very impressed

Date of experience: Jul 01, 2024

Jaden Smith Guest

1 year ago

Absolutely love mine!

Absolutely love mine!! I have mine in my garage and in the spring, summer and early fall it gets smokin hot!! In the winter not so much and that's the only reason for 4 stars