Review Time
I regret purchasing the Nurosym device. It is a very expensive product, and based on the marketing and positive reviews, I expected professional quality and reliable customer support. Unfortunately, my experience has been extremely disappointing.Within one week, the device stopped working. When I contacted customer support, I initially received only automated responses. After several attempts, someone eventually replied and sent a replacement earpiece — even though the issue was clearly with the main device itself. As expected, this did not resolve the problem.When I tried to follow up again, my emails were returned as undelivered. At this point, I have no functioning device and no clear way to communicate with the company.For a product positioned as a premium, medical-grade device, this level of after-sales support is unacceptable.I would appreciate a proper response from the company here, including a clear explanation of how this issue will be resolved — whether through repair, replacement of the main unit, or a refund.Until then, I cannot recommend this product. Re: Order #65161
Nurosym are a fantastic company to deal with, every single person that I spoke to, from pre-sale to post-sale was helpful and made me feel important as a customer, especially Stephanie, she was brilliant. The unit itself comes very nicely packed and has it's own carry case to keep it safe between uses. I would highly recommend it to anyone suffering, safe in the knowledge, that they will help you with any question/issue that you may have.
I bought a Nurosym device and needed to contact support. The main issue has been response time and clarity. I initially received automated replies saying someone would get back to me within 5 hours, but after 24+ hours and three attempts I still hadn’t heard from a person. I also couldn’t find a direct phone contact option.A further frustration was that I repeatedly received bot/AI responses. I even wrote asking not to be contacted by AI, and the replies still appeared to be AI-written (and I was told it was a bot/AI). When you’re anxious and trying to resolve something important, that lack of a clear human route is not reassuring.Delivery communication was also poor. I was told the device would be dispatched within 3 days and that I’d receive a tracking number, but by day 4 I had no tracking information. At nearly £600, that level of uncertainty is not acceptable.What made me particularly anxious was receiving repeated messages saying my device would not be sent unless I completed a form. I completed it three times and then received another reminder on day 3.Update (Friday, 13 Feb 2026): The device did arrive, but I did not receive any dispatch notification or tracking alert beforehand, and I’m still unclear why the “form not completed” messages continued.Support have since emailed to apologise, extended my trial period to 60 days, and offered a £50 Amazon voucher.For now I’m leaving this at 2 stars based on the support and delivery communication issues. If the device makes a meaningful difference and feels worth the cost — and if support response times are reliably improved going forward, with a clear human support route — I’m open to revising the rating after I’ve had a fair chance to trial it.The device itself is straightforward to use.
I have only been using Nurosym for about 10 days, and the significant improvement I feel is in the quality of my sleep; I sleep much more soundly than before and for longer. I believe that in the future I will be able to focus on other things that have improved.
Here we go again! Ordered a replacement ear piece for my nurosym on 28th Jan. 2nd Feb I get an email saying they are unlikely to meet the quoted 1-3 days shipping updated to 7-10 days. Here we are on the 9th Feb. No word from them. So concerned for your health that they cant ship it out on time after paying £19 for shipping.They havent actually reached out ive been emailing them and im still waiting for a human to contact me.
I've used the device for a year now and it has helped me a lot. I waited with evaluating to make sure it works. I feel calmer, sleep better, and can focus more at work. True, earpiece is a weak spot, but I just order a new one and even have one in spare, it's well worth it for me.
I recently had an issue with my Nurosym earpiece stopping working. I contacted their support team, and I was blown away by how they handled the situation. Not only were they incredibly responsive and understanding of my specific health needs, but they went above and beyond to help me.I recently returned from a trip to find that they had sent me a replacement immediately. I was genuinely surprised and delighted by their generosity and speed. It is rare to find a company that prioritizes the well-being of their customers over strict policies. My device is working perfectly again, and I can continue my treatment. Thank you to Abigail and the whole team for the amazing support—you have won a loyal customer for life!
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