Review Time
made an order for a product on May 15th, 2025. Therewas an additional up sell quantity which i did not order on the actual receipt when it was emailed, which i disputed and got nowhere. Then i just check my credit card history and they have been billing me 49.99 USD per month.for some subscription to their store which i never subscribed to. I went to their website and call their support, which hangs up after a certain amount of time on hold. I will be advising the cridit card provider as well as the RCMP
I just ordered the Nuvio chiller on Saturday the 28th of June. Never received any confirmation email or delivery date? Been reaching out to them by text, chat, and socials. No response. My card has been charged, just want my chiller. I have no order number either. Just pictures of my purchase. They text me I had typo in my email, sent correct one, still nothing from Nuvio. Please help!
Been using the chiller and sauna for 7+ months and love them. The chiller is my favorite as it has helped significantly to reduce inflammation in my body and resolve a nagging daily back pain. Highly recommended. Also, they’ve replaced the tub at no cost when the top was unable to retain air and went flat. Huge shout out to the customer service group!!!
I would give them less than 0. Mine died after 2 days. They ran me around for a month with all kinds of BS Emailing and AI requests, then finally shipped a replacement which i'm guessing it is a refurb that won't work either.These people are despicable. Buyer beware .
Customer support replied quickly when I asked a simple setup question, which was reassuring. On the Pro model, the app control is handy when I want to adjust the temperature from the kitchen. The unit has been reliable so far. I would buy it again and recommend it to friends.
I was skeptical due to the price, and the website doesn't seem to work well on my devices; however, I've been pleasantly surprised. The Customer Services team goes above and beyond. I've had several issues with my unit over the last 12 months, but the Customer Services team was phenomenal in helping me through the issues, sending me replacement parts (where needed), and I'm back up and running.
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