Review Time
Regular bathtub setup, compact, fits in my set-up with no problem. It chills fast in the evening and keeps the water steady cold through back-to-back dips. The sound is like a hum, soft and fades into the room. Sleep has been a lot better and my legs are less sore after hill sprints. It arrived in 3 days, the packaging was secure, and nothing was scuffed, which gave me confidence I’d picked the right setup. It’s the one part of recovery I never skip now.
At first I loved it. But then it broke after only 30 days. I contacted Charlie from customer service who is useless. They offered 15% of the purchase to appease me. No offer to send a replacement or trouble shoot . The excuse is he is busy. Total bullshit. Think they got too big too fast. Don’t buy one.
I have enjoyed the Nuvio chiller. It has worked well and is an excellent alternative to many of the more expensive chillers on the market. When I had an issue with the chiller and needed a replacement part, the Nuvio team quickly responded, sent the replacement part and detailed instructions on how to replace the part. The replacement was easy and now the chiller is working perfectly again.
Let's start with the product. I've seen some products advertised cooling in a few hours. For this one it was slow as heck and I had to do it overnight in order to have a cold plunge in the morning. And I don't mean a few hours overnight I mean a long hour of sleep overnight. It gets gets better, then the pump broke, and was told to provide videos of that to customer support which I did. They replaced it then the chiller itself broke and flooded my entire bathroom. On this issue I was asked by Nuvio again to flood my bathroom and had to send videos of the garbage device doing it. The needs little con about all of this is that I did not know the chiller would leak cuz the pump did not work and send water to the chiller. So the time it took to resolve the pump issue, coupled with a reluctancy on my own hard and having to flood my bathroom again, pushed it outside of the warranty. If you're thinking about buying a new chiller, I suggest doing what I'm doing, paying a little more for a product that isn't a piece of crap. It is slow as hell and will break. I bought the thing because they're supposed to be better than the cryopods and I thought I would save money but with the amount of time the thing actually lasted it would have been cheaper to go with a membership for cryopods. I have videos of these nightmares if anyone wants
I got a chiller to help me with soreness after workouts. Leg day used to wipe me out for two days; now I’m back moving the next morning. What I wasn't expecting is all the other improvements it has made in my life. I have deeper sleep and it helps a lot with my stress. A couple of weeks ago, I had a small issue with the machine, but I contacted support, and they were very helpful. I was back in my routine in no time. I am so impressed with chiller and the support team, five stars!
I am writing to formally raise a complaint regarding a product I purchased from your company: Nuvio .Since receiving the unit, I have experienced persistent and unresolved issues:* After two months, the machine began to malfunction, prompting my first support request.* At the four-month mark, the issues continued and were not fully resolved despite additional support.* Most recently, I received a temperature probe three weeks ago. Since installing it, the machine has become increasingly unreliable and now fails to turn on consistently.I have made multiple attempts to get assistance, but support has been significantly delayed or ineffective. I have also not had access to a real person to properly discuss the matter. This experience has been both frustrating and unacceptable.I am requesting one of the following actions within 14 days from the date of this letter:* A full replacement of the faulty machine,* A complete repair at no cost to me,* Or a full refund of the purchase price.If I do not receive an acceptable resolution within that timeframe, I will be forced to pursue further action, including:* Filing formal complaints with consumer protection agencies,* Publicly reporting this matter through relevant consumer review platforms,* And seeking legal remedy for the sale of a faulty product, insufficient support, and potential consumer fraud.
I have been debating buying a chiller for a year now. Bad reviews always made me worried. Then, 3 of my friends bought the Nuvio chiller and gave me great feedback of their own. So, I bought mine. One of the hoses came bent which affected the flow of cold water. I asked for a replacement and Charlie took good care of me. I am using my chiller 3 times a week and so is my son. I cannot mention how great are the benefits. I use it in my bathtub because Florida is too hot outside. Doing it inside permits me to keep the water cold for a few days without over working the chiller. I really recommend it.
Thought this was a great value when I initially purchased but only got 4 months of total use out of it before the cheap plastic internal water tank completely cracked along the circular seam. Reached out to customer service and they claimed they didn’t have my email my phone number or purchase order. I did supply all information, my credit card purchase date and my fedex tracking number and the purchase charge on my card. There is no phone number to call and customer service takes a long time to respond. Very frustrating overall experience and would not recommend this product.
I have had the Nuvio system for over 6 months now. I use the system about 3-4 times a week. I have had a couple of issues with both the Nuvio system unit and the plunge tub. BUT with each issue, customer service were quick to help me out. I have referred them to everyone I know. This is a great company and a great product.Chris D. Laguna Niguel, CA
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