Review Time
This bathtub is of terrible quality! You can find the SAME BATH on AliExpress for less than half the price. Unfortunately, I only discovered this after I had already purchased it on this company's website. And now they won't even let me return my order because they're claiming I damaged the parts (WHAT A LIE!!!!). I just want my money back and to put an end to this headache.
Feels deceptive. What arrived looks identical to an Shoope cold plunge, just with a logo and higher price. It failed fast, leaking on day nine, and customer service wouldn’t process a return. Skip this and buy the updated model directly from Shoope or similar.
Absolutely worth every penny. I’ve had mine for about a year now, and it’s become an essential part of my recovery routine after boxing. I keep it outside and usually let it run nonstop. I set the temp to 55°F and it consistently stays right around there. In the summer heat it might creep a little above, but as long as I keep it running, it holds steady at my set temp. If you’re using it indoors with a bathtub, you won’t have to worry about fluctuations at all. For me, even outdoors, it’s been amazing! Honestly, one of the best investments I’ve made for my training and recovery. I love it and wouldn’t trade it for anything.
I discovered the hard way that this cold-plunge tub is basically the identical portable model sold wholesale online. They didn’t upgrade a thing, just stuck their brand on it. In less than a week the material sagged and the seams buckled. Customer service offered excuses and took no responsibility. Save your money and order directly from Alibaba.
I'm so frustrated with my order, I don't even know where to begin.Their delivery was delayed by more than 10 days, the product was supposed to arrive on the 14th and arrived on the 25th…Completely crushed packaging, without any care taken with the product, it could have easily been damaged during delivery (and then they would blame the carrier).The product is of TERRIBLE quality! The chiller simply can't get the water to 45°F, and they promise up to 37°F on their website.After all this chaos, I decided to return my product, as I was already extremely frustrated... and to make matters worse, their support is ridiculously bad, they keep giving lame excuses and saying that the problem was me and not the product (I didn't know how to configure the chiller and I didn't answer the delivery people), but that is a LIE.
This company states full refund if not happy, I have been trying to get info on how to return this item ( glasses) and all they do is email me conditions to get my refund 1) what was wrong..2.. are you sure.. next email.. try this.. next email take a picture of the glasses like come on you will see the glasses when I return them then they say work out a picture no refund . They are crazy the glasses did not work for me. So if you are thinking about buying from these people be aware of all the hoops you have to jump through if you need to return any thing . Don't buy from this company you will regret it.
Disappointed After Initial PerformanceThe unit worked well for the first few months, but then it began taking 6–8 hours just to get cold—far from the quick cooling it originally promised. By month six, water started pouring out of the equipment. Thankfully, my wife caught it in time to prevent serious damage.I contacted customer support and even sent a video showing the issue, but because it was just past the six-month warranty, they refused to offer a replacement. Instead, they tried to upsell me on a new unit—something I found extremely frustrating and unprofessional.For a premium-priced product, I expected better reliability and customer care. Unfortunately, I can’t recommend this based on my experience.
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