Review Time
I purchased the Nuvio Ice Bath expecting a quality product, but unfortunately, it has been nothing but a disappointment. Right out of the box, it didn’t work as advertised. I followed all setup instructions carefully, but the unit failed to cool properly and never reached the temperatures it promises.To make matters worse, when I contacted the company about the issue, their customer service was completely unhelpful. They refused to take the product back or offer any kind of reasonable support or resolution. For a product at this price point, that’s completely unacceptable.Save your money and avoid the headache—there are better options out there with better customer service and working products.If you’re so confident about your product why you don’t offer a return after one day of receiving delivery? Make no sense to me
Because of the size of our Roman tub it takes over two days to reach the desired temperature. I have no use for this and I have already boxed it up perfectly in the box it was shipped in. Like I said before, since this chiller does not meet my needs because my Roman tub is so large, I will post negative reviews on every website including the better business bureau and retaining an attorney for restrictive, difficult, or unfair return policies for a chiller that obviously does not meet my needs. It takes over two days to get to my desired temperature! My order number is 23383
Hello,I am still waiting on a tracking number for my purchase. I received an email with an additional 15% off for Easter and you all were providing delivery dates for the items purchased. I would like to share 2 disappoints so far with your company and I haven’t even received my product yet. 1. The 2-5 day delivery did not happen and being notified within 48 hours with a tracking number hasn’t happened either. 2. When I sent an email asking if there were any additional discounts because I was looking at buying the chiller and sauna tent, I was advised 10% is all you offer, which is not true by the email I received with a 15% off. I hope I have not made a mistake by ordering from Nuvio. Please provide a tracking number by today.Respectfully but very disappointed!No response to email sent today 4-21-25
I can't speak to the overall quality of the chiller, but the customer support was truly impressive! I had a problem with the pump, and Charlie responded immediately, sending out a replacement right away and following up twice! If the chiller is half as good, I'll be set for a great cold plunge experience!
I've had my recovery chiller since June/July of last year. I was skeptical of the quality of this product prior to buying it given how economical it was. Turned out to be just what I needed, and it always performed well for me. However, last week I noticed the temperature sensor was busted so I reached out to their customer service team. Charlie (the customer service representative I was put in contact with), quickly diagnosed my issue, sent me a new temperature sensor, and sent helpful, and instructive videos so that I could fix it myself. My recovery chiller's running just like new again! Thanks!
I have used Nuvio chiller for quite a while now and have been able to achieve my goals. More importantly I ran into a small issue and they 100% stood behind their product and I’m back up and running. Maintaining 40/45 degrees here in Florida Thank you Nuvio
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