Review Time
Only ever ordered from here once but the boots were graded 'good' but came looking brand new so I feel I got an amazing bargain for a pair of boots i wouldn't have been able to afford directly from Office. I did realise later that they're not real leather though.
If I could give this company zero stars, I would.I placed an order with Offcut Shoes on 30th June. The tracking from Yodel claimed it was delivered, but I never received the parcel. From that point on, my experience with Offcut Shoes has been nothing short of disgraceful.I contacted them immediately to explain I hadn’t received my order, yet instead of taking responsibility, they insisted it had been delivered and made me go back and forth via email for weeks with every single human who works in that customer service team. They then made me fill out a “non-receipt” disclaimer form for an investigation as if I was the one at fault.It is now 10th August and I have still not been refunded. The parcel has never turned up, yet the way I’ve been treated has been unbelievably rude, dismissive, and unhelpful. The customer service is shockingly poor no urgency, no accountability, and no resolution.They keep acting as though I’ve received the parcel when I haven’t, and have shown no concern for the fact that I’ve been left out of pocket for over six weeks.I will now be taking legal action because this is completely unacceptable. I would never recommend this company to anyone if something goes wrong with your order, don’t expect them to care or resolve it.
I would not trust the the grading of these shoes. I received a pair of ‘great condition G2’ shoes today. One was marked as expected but also heavily faded not ‘slightly faded’ and had also been scrubbed as could feel due to the suede being rough in texture compared to the non affected shoe. A real shame. Attempted contacting customer service but had generic response which didn’t actually address my concerns.
I ordered two pairs of shoes, but was told after my order was accepted and paid for, that one pair was no longer available. Even so, the full delivery cost was still applied, and if I choose an alternative pair then delivery will apply to those too.
I found the whole process trouble free, the items where as described and had they suited me they would have been excellent value, the returns process was trouble free as I aware prior to ordering I was fully responsible for returns both courier and cost, i was refunded promptly as soon as return was received ( I used royal mail 48 HR they were cheapest as it included £150 of cover)
I purchased through offcuts with delivery through Yodel and Inpost - the item did not get delivered, but between yodel and offcuts they refused to acknowledge the issue or try and resolve. Now i'm going through my bank to get a refund and I would never buy through offcuts again because their customer service team are useless.
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OFFCUTS is the little brother to high street shoe retailer, OFFICE, offering exclusive discounts and deals on ex-display, one-off pairs and end-of-line styles.
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(Please be aware that we are in no way affiliated with the US site offcutsshoesus.store. We only sell within the UK and would not accept orders outside of the UK under any circumstances. Please keep this in mind before leaving a review.)
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We’re home to exclusive, unique, wonderful shoes from the world’s leading footwear brands at discount prices you won’t find anywhere else. We normally only stock one of each item, so make sure you buy your favourite pair while they're still available!
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Some of our end of line pairs may have featured as an ex-display product in an OFFICE high street store, and may suffer from minor markings or fading from being on display. We make sure that all of these little imperfections are photographed and described on each product so you know exactly what you are buying. Please take these imperfections into consideration when purchasing.See more
