Review Time
Ordered some Birkenstock clogs, described as having a few marks but being good condition. I opened the box and found them to look in almost perfect condition! Result! However, on putting them on, could immediately tell they’d been cut wrong (I own 2 pairs already, so know the shoe well). There would be no way these could be worn without rubbing and cutting into your upper foot at the sides. This had not been noted in the description, I was led to believe the issue with these was cosmetic, not structural. I explained this in an email as I don’t believe I should have to pay for return postage as they were not as described and are unwearable. I was told they may or may not issue a refund on postage. I cannot wear them at all so returned. I was refunded but not for the postage, despite explaining on a note in the box what the issue was and referencing my email (which had detailed photos of the issue, which as its structural, is tricky to demonstrate). Extremely disappointing as I’ve now wasted money and my time, to re post, on shoes not as described. I would have been a loyal customer here, as I love the shop concept and would happily purchase less than perfect shoes if I can save money. However if when a legitimate structural issue is noticed by the customer and reported, and ignored, I won’t be repurchasing sadly.
After reading reviews about returning purchases I was sceptical about buying from this site but took the chance. So glad I did. I bought Ugg goldenstar sandals which retail at £110 on all other sites for £66. The sandals themselves were in perfect condition box was ‘battered’ but as this didnt make a difference to condition of the sandals I couldn’t care less !
Terrible customer service, I ordered three pairs of shoes, they attempted to deliver them, but I was unfortunately not home at the time. Instead of trying to re-deliver them or leave them in a safe place they were sent back and now there is no sign of my purchase. Office said they can’t find my order on their system (that email thread stopped after one response), the online chat isn’t working and there’s no phone number. I have no idea what to do next. £85 out of pocket and no shoes. I’m hoping they respond to this review. Couldn’t be more disappointed with a shop I used to trust.
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OFFCUTS is the little brother to high street shoe retailer, OFFICE, offering exclusive discounts and deals on ex-display, one-off pairs and end-of-line styles.
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(Please be aware that we are in no way affiliated with the US site offcutsshoesus.store. We only sell within the UK and would not accept orders outside of the UK under any circumstances. Please keep this in mind before leaving a review.)
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We’re home to exclusive, unique, wonderful shoes from the world’s leading footwear brands at discount prices you won’t find anywhere else. We normally only stock one of each item, so make sure you buy your favourite pair while they're still available!
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Some of our end of line pairs may have featured as an ex-display product in an OFFICE high street store, and may suffer from minor markings or fading from being on display. We make sure that all of these little imperfections are photographed and described on each product so you know exactly what you are buying. Please take these imperfections into consideration when purchasing.See more
