offspring.co.uk

2.7
2.7 Based on 543 reviews

OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in L...

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Average Rating

2.7

/
5

543 Reviews

5 Star
37%
4 Star
4%
3 Star
3%
2 Star
4%
1 Star
52%

Filtered Reviews

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Review Time

Quincy Bell
Cancelled my order after 4 days due to…

Cancelled my order after 4 days due to limited stock?? Why process my order in the 1st place if you have no stock.Stay well clear of these scammers😡just waiting on a refund so I can purchase elsewhere..Nonsensical reply below,the trainers were still showing as in stock 2 days later size 9.5.as I said scammers 😡

1
Date of experience: May 25, 2021
Maureen
Excellent service

Excellent service - quick reply from customer service and trainers arrived next day as promised. Thank you!

5
Date of experience: May 21, 2021
Emmett F.
This is for Kerry

Kerry is an asset to Offspring and Office, she has done everything she can to help me when placing an order or when I have had to make a return, her bosses should be immensely proud of her, as there are many online retailers selling similar products but not many retailers who can boast about having such a fantastic employee.

5
Date of experience: May 18, 2021
Amadeus Ross
This is the worst costumer service i…

This is the worst costumer service i have ever seen ! .. no phone nj.ber to get in touch .. e mail service is pure bellend .. the collect plus return label is lie .. absolute crap ! Never ever use this again ! I reather pay 10-20 more and get is sorted by bi ones like jd or asylum ! Loosers!

1
Date of experience: May 12, 2021
Baron Powell
Excellent experience

Excellent experience, I had doubt in the website due to some of the reviews, how ever I ordered a pair of Nike airforce 1 lv8 emb and they came within 2/3 days, there was a problem with the lace on the shoe and was nicked, I emailed offspring about this and had a reply within an hour saying they will give full refund and returns label, they sent me a new pair of shoes then also which were perfect, so seems like a organised website to me

5
Date of experience: May 08, 2021
Clover
Scam site..

Scam site... Will hold your money for a week for a failed checkout. How is this legal

1
Date of experience: May 07, 2021
Absalom P.
we have not been informed that there is…

we have not been informed that there is a customs tax to be paid and it has been over a week and a half since I received my shoes and I have no news, no Mail. I'm disappointed.

1
Date of experience: May 04, 2021
abodrouzi
Tried to purchase sneakers last night.

Tried to purchase sneakers last night.Could not get through payment screen, after typing all my details+bank acc details, tried 3 times.Going through previous reviews can see I could expect charges on my bank acc?Not good.Edit:Customer service was very efficient and helpful, hope everything will be sorted. I have not been charged multiple times by the bank.I am expecting an order to arrive soon.Edit 2:Sneakers arrived on time.Great customer service.

5
Date of experience: Apr 08, 2021
Wilfried Cooper
Great company

Great company. Ordered a pair of Nike Space Hippies and they were too big. There were only a couple pairs left so I ordered before exchanging and returning the original pair. Refund and return of original pair was quick and efficient and delivery times were also fast.

5
Date of experience: Apr 07, 2021
Lindsay
Sold me a pair of air forces and then…

Sold me a pair of air forces and then charged me. Never received them, but I did get my refund. Its just a drain that you sold them to me in the first place.

3
Date of experience: Apr 05, 2021

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Business Details

  • OFFSPRING has been the leader of the UK sneaker market since its launch in 1996, evolving with the manifesto to fill a large gap in the market for fashion sportswear, priding itself on being a 'Sneaker Boutique'. The first store opened in Neal Street in London’s Covent Garden where the trainers were at the forefront of design and the original store environment created one of the most a revolutionary and unique shopping experiences in the UK.See more

  • email help@offspring.co.uk
  • language https://www.offspring.co.uk

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