Review Time
Now my laptop finally repaired just because of you guys and spically thanks to hetal ma'am. I love your services provider by your teamAnd hetal ma'am you are the one of them who really understood my condition and gave me best service I salute you ma'am
Bought an insurance policy while bought my phone. Few days back I noticed some speaker issue, so they took my phone for 3 months and now telling me that the phone is fully damaged and we are giving you 40% of the phone value. While contacting the agent they are just misbehaving and threatening at the same time, if we dont take that refund we will end up with none.
I had to go a pretty round about way of getting my query answered. Had to swim through Google playstore reviews of the app to get a survey link. Once I entered in my details it took around a week for them to get back to me. But once they did, it was smooth sailing. A one assist member named Aachal Singh really made the whole process super easy. She was great and should get a raise :)
I got my Google pixel 7 pro from Flipkart on 15th October along with a free screen protection insurance from Oneassist and the phone had an unfortunate fall because of its slippery design and the back glass shattered in 2 days. I got in touch with Oneassist on 17th October and did all the documents verification after which my phone was picked up by 20th October. They did all the approvals and everything and only then picked up mug phone but then started the delays and unprofessional handling.. Everyday I got a call that they have no idea about my device because they have sent it to Google service team but there is no response from their end and that's it's under observation and I was asked to wait for 24-48 hours every single day. When I escalated the issue more and more, I finally got an estimation on 4th November and I was shocked to know that there was a battery damage as well and I had to pay ₹14,200 more because that was not in their policy! I hardly used the phone for 24 hours, then how is a battery replacement necessary? Once I called them to ask more details, nobody was willing to talk about the issue.. I asked them for a detailed estimation and they failed to provide. Once I escalated it more, they told me that there might be a mistake from Google service team in providing the estimation and it must have been a fault from their end. I still listened to then and waited patiently. On 6th November I got a call from their team that they do not cover Back glass damages under the insurance and they will send my device back. I was shocked to hear this from them. I didn't argue with anyone of them and I told them to give my phone back. They are so unprofessional and none of them can get any issue resolved.Now I'm waiting for my phone and if there is an actual battery damage, I'm going to file a case against the company for mishandling my brand new phone and sharing false information and once they did not have any option, they just sent my device back saying it doesn't cover under their policy.I want this to go to the top management so they know what is going on.
Thanks One Assist and Sayeeda, Initial I faced few issues. later Sayeeda came in the Picture and the overall experience was totally changed. Thanks a lot to One Assist Team especially Shayeeda. They took regular follow ups and Customer Support was extremely helpful.
Im just giving this rating for the escalation team.They are polite, communicates very well and are very professional in their deeds. The customer care executives who attended my case, bunch of a**holes who doesnt even know how to obtain their company policy. Someone even emailed me false informations regarding company policies which is still in my inbox . I should be giving 0 stars for the customer care executives
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Founded in June 2011 by Fintech industry veterans Gagan Maini and Subrat Pani, OneAssist Consumer Solutions Pvt Ltd is headquartered out of Mumbai, India.
Having done extensive research on what worries the New-Age Indian, we realized that over the years we have started getting dependent, albeit unconsciously, on small things. So much so, that we don’t even realize how dependent we are on them, unless they cease to be a part of our daily lives.
Most often, it is these smallest things which we usually take for granted, that give us the biggest grief. This helped us zero on those 2 “dependables” which each of us just can’t do without. Our Wallets & Our Mobile Phones.
Thus was born OneAssist – A One Stop Assistance Platform which takes care of all the worries, does all the leg-work and assists you by being that Rock solid support that you can bank on Always. But more importantly, we also ensure that YOU always remain in control and never feel Vulnerable about things you are most dependent upon.See more
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