Review Time
All went well until I received my glasses. They arrived defective, so I contacted Online Opticians, who sent me a return form, I also explained that I wanted a refund.Glasses were returned with the completed form. Over six months later Online Opticians have still not refunded me, or returned my many calls and emails. Possibly the worst service I have ever received. Do not use this company!
This company fail on so many levels.They tell you delivery is up tp 14 days when in fact delivery in my case, and many others was 2 months.When I did get my glasses they were the wrong prescription. I could not be sure they were wrong at first until I bought a pair on the same prescription from a high st shop. When I eventually realised it was just outside the standard month you get for automatic refund. They would not refund or replace.You can try ringing but they never answer and in fact when they respond by email, the response is often hostile. Do not buy from them without reading the reviews on all sites - I have huge doubts as to whether these are genuine, un-solicited reviews. I have never experienced such a bad company to buy from let alone the after service - it is shockingSee their review on reviews.io for a better flavour
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All prices include the frame, single vision lenses, coatings, a stylish hard case and a microfibre cloth.
30 day Refunds - 100% money back guarantee.
12 months frame and lens warranty.
Free postage on orders over £64.95.
Savings of up to 80% rrp on the high St.
All of our frames are C.E marked.
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