Review Time
Great service from Online Opticians UK yet again, my new glasses arrived quickly and everything was perfect as was the case for previous purchases. Communication was excellent and all for a competitive price. I have no hesitation in recommending Online Opticians UK, and will be using them again in the future.
If you're reading this before purchasing from this company, well done. You still have the opportunity to find another supplier.The only thing this company is good at is writing fake reviews. My experience with them was a nightmare. Money from my account was taken by Thomas Eyewear not Online Opticians UK. After ordering £240 Oakley prescription glasses and expecting them to arrive within a couple of weeks, I couldn't have been more wrong. One month after ordering and many emails requesting a delivery date, which were ignored, I finally asked PayPal to step in and request a refund. The company didn't even respond to PayPal, so I finally received a refund nearly 2 months after ordering.So after the worst online order I've ever experienced from a company that shouldn't be allowed to continue trading. My advice is avoid these lying, cheating #@***#!
Everything seemed to be going very smoothly until there was a glitch on their system which enabled me to select and pay for 2 upgrades when only 1 was available. The company asked me which of the 2 options I would like, and they would refund the £45 overpayment. After 3 E-mails and getting cut off every time I phone, it appears the service team are just not interested in contacting me regarding this issue.
Good service overall. Glasses were very good and as described. They were very good to contact me to double check my order was correct as I had ordered unusual transition lenses. My only complaint is that they were not great in keeping me up to date on the ETA of my glasses. When it had been two weeks from my updated order going through, I contacted them via email twice and by phone, with no reply. I finally heard back a few days later when I received the dispatch email.
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All prices include the frame, single vision lenses, coatings, a stylish hard case and a microfibre cloth.
30 day Refunds - 100% money back guarantee.
12 months frame and lens warranty.
Free postage on orders over £64.95.
Savings of up to 80% rrp on the high St.
All of our frames are C.E marked.
Any information we process, including your personal or payment details, are received and encrypted using a 256 bit secure server. This is the highest level of security protection available.
100% safe and secure payment process using Sage pay or Pay Pal.
We do not sell, share, or pass on any of our customers personal details to any third parties.See more
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