Review Time
Great quality frame for good price. I got 2 frames one with prescription and one without. I work in the optical industry and was very happy with quality and service. We had to pay customs on top of delivery as we are in Ireland was only down side.
None delivery of glasses. Had to chase the company none stop and will not answer or return calls. It’s been a month since ordering and they now won’t respond to emails. Terrible service. Avoid.Updated: I have now received an extremly rude response via email from this company accusing me of telling untruths. They have not once returned or answered a phone call. And failed to stick to the 14 working day delivery term as stated by themselves in an email dated 30/1/26.
Aka Thomas Eyewear.Early in the process I cancelled my order. This was acknowledged by the company. A polite email request for my refund was ignored and, as others have noted, the telephone number is not answered. Like others I was forced to initiate a PayPal dispute to get my money back.
Glasses never arrived, seller singulaly unhelpful, ignoring emails etc. Had to initiate a dispute through PayPal and got my £300 back after months of waiting. Do NOT trust this seller.UPDATE: its a pity that the owner of the site puts less effort into replying to emails and refund requests then he does stroppy replies to honest reviews on here. The games up pal. We've all posted our experiences because your business is so poor. They're also know a as THOMASEYEWEAR.CO.UK, so beware.
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