Review Time
The website was clear and easy to use. I used this company to replace a pair of spectacles originally purchased from them several years ago and which were still in good condition. The reglazed spectacles were returned in just over a week. All in all this was a very good service.
UPDATE!!! I had to get in touch with my bank to get a charge back that’s how I got my refund !Do not use this company they reglazed my own glasses received them and can’t read out of them after numerous emails phone calls over 3 weeks still no contact to rectify or refund, they basically just take your money if you have a problem !! Nobody answers the phone or emails whatsoever! That says it all !!!
I had accidentally sat on my glasses and broke them. Having ordered from you before I just needed replacement frames as lens was still intact. They were easy to pop in, came very quickly and very reasonably priced. Very happy and have recommended to a friend
7 August 2025 - I placed an online order for £164.94. 12 August - they contacted me by email asking for a copy of my prescription, which I sent the same day.29 August - Silence for 3 weeks. I emailed them asking for an update, reminding them that their website indicates that glasses would be dispatched within 3 to 5 working days and more complex prescriptions taking up to 14 days.29 August - they emailed to explain that the clock started ticking on 14 August and not 7 August, followed by further silence.9 September (i.e. 5 weeks after the initial order) - I emailed them requesting that my order is cancelled and requested a refund.10 September - they emailed confirming the cancelled order and the processing of the refund.19 September - I emailed them chasing my refund. No reply.23 September - I emailed them chasing my refund. No reply.25 September - I emailed them chasing my refund. No reply.29 September - I emailed them chasing my refund. No reply.29 September - Dispute raised via bank (PayPal)9 October - No progress and I have not received my refund i.e. 2 months after initial order.According to the company's website glasses would be dispatched within 3 to 5 working days and more complex prescriptions taking up to 14 days. There's nothing accurate about that.Shocking customer service, worse customer experience, very poor communications and of course no performance whatsoever. They took my money and failed to return it. That is not only dishonest but it is stealing.Doesn't this put you off online transactions. The time and the effort you have to put in to either receive the item or obtain a refund. I'm out-of-pocket £164.94. My conclusion is that this company is a sham and a scam. Beware!
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All prices include the frame, single vision lenses, coatings, a stylish hard case and a microfibre cloth.
30 day Refunds - 100% money back guarantee.
12 months frame and lens warranty.
Free postage on orders over £64.95.
Savings of up to 80% rrp on the high St.
All of our frames are C.E marked.
Any information we process, including your personal or payment details, are received and encrypted using a 256 bit secure server. This is the highest level of security protection available.
100% safe and secure payment process using Sage pay or Pay Pal.
We do not sell, share, or pass on any of our customers personal details to any third parties.See more
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