Review Time
The service i received was totally fine, one of the issues with subscribing to an online business for the first time, is to pick through the widely variable reviews and try to form a balanced opinion, I must say some now seem down right malicious, as my experience was exemplary, I was kept informed throughout, and the service was very quick.
I have heard a lot of bad reviews about this company and was little worried when I decided to use them. My prescription is a complex one and they came through. Until my glasses came apart during cleaning them. They declared I must of broken them. This isn't the first pair of Flexi glasses I have ever had. My last pair I had for six years until I lost them. I haven't even had these a week. The pair of flexit glasses I had for 6 years before I lost them.its clearly a manufacturing issue. Which if they had chose that route rather than accusing me of breaking them the review would be very different.
There were lots options available to select from and pretty straightforward to order. I made a couple of errors with the specific lens details and was contacted quickly to supply more details. The manufacture time was a little longer than I'd thought (about two weeks) but I'm thrilled now I have my safety glasses.
I wish I had read the reviews before I ordered. The worst customer service I've come across. I emailed and left voicemails on their answer phone numerous times to chase up the order. There was virtually no communication or update at any point, just one brief email to say they would look into it. I had to open a PayPal case nearly 3 weeks later and only then did they send a rude email telling me that my lenses would take 3 weeks due to being special. I had no idea this would be the case. It was just a normal reading prescription. They then told me I had wasted their time as PayPal refunded me and that my lenses were just about to be posted. I suggested I pay again if that was true but they never replied. If anyone is considering ordering, make sure you pay through a method that gives you strong buyer protection because you may well need it. I would never use this company again. Incredibly rude and unreliable. This is not how you run a business. If they had just been bothered to reply to my emails, I'd have been happy to wait longer!
The ordering process is clear. It helps if you understand your prescription and know what you need and want. The glasses I received were exactly what I wanted. Service was a bit slow, but I caused some of that by mistyping a detail - which the sales person queried clearly and properly.
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All prices include the frame, single vision lenses, coatings, a stylish hard case and a microfibre cloth.
30 day Refunds - 100% money back guarantee.
12 months frame and lens warranty.
Free postage on orders over £64.95.
Savings of up to 80% rrp on the high St.
All of our frames are C.E marked.
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We do not sell, share, or pass on any of our customers personal details to any third parties.See more
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