Review Time
Pretty diabolical condition, mould and yellow with plenty of heat generated in the roles - tells me the sods were left at the field side, and not collected, transported and delivered within 24 hours. I would avoid if you’re looking for high quality turf.
⭐ 1 Star – Poor Quality Turf & Difficult to Deal WithI ordered Rye Gold turf for a live landscaping job and unfortunately had a very poor experience.The turf supplied was not of acceptable quality. The rolls were breaking apart during normal handling, crumbling when lifted, and could not be laid to a professional standard. This resulted in significant wastage and forced the job to be halted mid-installation.There were also issues with delivery. The order was split over two days, and one pallet was left kerbside/in the road, causing access problems. Although a second delivery was later placed correctly on a smaller pallet, the company refused to guarantee this method again, despite it clearly being possible.Communication was frustrating throughout. The issues were repeatedly downplayed as “normal”, and instead of resolving the problem properly, I was pushed towards a partial refund which I didn't accept or approve for defective materials. They agreed to send a smaller pallet replacement free of charge and then emailed again retracting the offer. A workable solution was never confirmed.In the end, I had to source replacement turf elsewhere to complete the job.Overall, very disappointing — particularly when dealing with time-sensitive work. I would not use again.
I recently had 2x orders of turf from Online Turf. Both were extremely easy to order online through their website. Extremely well priced and delivered rapidly. The quality of the turf is exceptional and the advice and guidance superb in managing it. I’d highly recommend this company, they did not disappoint, huge thanks…..Mick
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Online Turf grow beautiful lawn turf, cut freshly to order and delivered next day.
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