Review Time
We hired your services for the 2024 US Open Tennis. We were in a suite. The service was very good. The person who attended us was very dedicated and friendly. However, what we found to be of poor quality and with very little variety were the food and beverages. We stayed for three days, and the food was the same every day, while the drink options were practically limited to only 3 or 4 choices.
Usually everything is fine. In Berlin, I had not received my Smackdown tickets but the team on site kindly and understandingly resolved that. When purchasing Wrestle Mania packages by phone, the prepayments that are valid for one year, were not visible. However, Mr. Parker Chestnutt followed up and put this right. Mr. Chestnutt is helpful, friendly and a man of his word.
Communication and transparency ahead of our trip was concerningly poor. We did not get flight information when promised and it was repeatedly delayed so long we didn’t get our travel record until about a week or two prior to departure. Then when we got it it included a group of people we didn’t know and we could have cancelled their flights, moved seats, etc.Once in Ireland things were fine and the staff was super helpful. But everything prior needs a severe re-examination for how customers are treated.
I booked a ticket with Hospitality package for an Olympic event last summer. It was an expensive package, over 400 euros. The ticket was supposed to appear on the Paris Olympic app I had duly downloaded. It never did. Despite many emails and telephone calls, and the goodwill of the assistants I spoke to each time saying they were "escalating" my query, I never received the ticket. In desperation and for fear of missing the event, I booked an ordinary ticket (no hospitality, so "only" about 150 euros). This time the (cheaper) ticket reached my app straightaway, and I got the QR code shortly before the event, so was able to attend it. Since then I have contacted Onlocation about the missing hospitality package and waste of a large sum of money. I was promised a reply which never came, until I chased them up a few days ago. Onlocation basically refuses to refund me, arguing that they had sent me the ticket on a specific date and time. I do not doubt that they did, but I never received the ticket. They have no way of dealing with this kind of malfunction in their booking system, and it can cost you dearly. I could never trust Onlocation in future with this type of booking.
This summer I attended my second UFCX event. Both years I paid for VIP. This year I was impressed, after the complaints last year, that the arrival and check in process had changed. This year the VIP’s were in as promised, before regular tickets. So thank you for listening and making those changes.For the second year, the biggest complaint by every VIP I spoke with or overheard, was the three stage lines. The centre one was allowing more regular tickets at one point than VIP. For the price difference, you should be one regular priced ticket for every 20 VIP. Both years I was not able to see everyone. This is the reason I might not purchase this year VIP. The VIP lounge changes this year were great! The stages with fighters was a great addition. This year I did find it disappointing there were repeats instead of new talent each day. Honestly, because of the exact treatment in the stage lines as the regular priced ticket, I’m not sure if I will do VIP again. Unless there’s more perks than the last two years
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