Review Time
I have been dealing with Royal Oak store for the last 4years that I have been living in the area.My unpleasant experience started with my 1st contact. Optometrist chose wrong lenses for me which caused vision issues once I received the glasses. Taken in 2pairs of glasses to have them adjusted. Incompetent and training staff broke them whilst adjusting. They charge $10 for every nosepad replacement and adjustments, which seems to fall off every 2months for a pair of glasses that they charge so much for in the first place. If you buy branded frames you will not receive the original packaging for it. They don't supply microfiber cloth or lens cleaner with a purchase of brand new glasses. Requesting adjustments take over 35mins instore with only 1 other customer in store. Store managers keep promising callbacks but this never happens. Disorganized and terrible experience with this store. Do not visit here you will most definitely be left out of pocket
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