Review Time
I have just wasted almost an hour travelling to and from OPSM North Sydney for 9am appointment. The opening hours for this shops start 8.30am as clearly shown ton the door. At 9.10am the receptionist leisurely strolled into the shopping centre, coffee in hand, and slowing began opening up the shop. I explain that I was here for my 9am appointment and she told me the optometrist had called in sick. No attempt made to contact me to advise me of this. The receptionist clearly could not care less .
Went to OPSM Joondalup to have one of my glasses’ frames adjusted and the other pair’s glasses changed as they were scratched but the women working in there made me feel like I’m wasting their time…i regret having my glasses done there as both occasions (initial consult to now) I’ve experienced nothing but arrogance and indifference…will never go back there again.
I was delighted with the first-class service at OPSM Brookside. Sharon conducted my preliminary eye tests expertly and with kindness: I felt safe in her hands. Carmen the Optometrist was exceptional in determining how to address my eye issues. Jodi was so friendly and helped me to choose the right frames. I would also like to acknowledge Jane for her exceptional and generous customer service. I look forward to returning again in the future, as I know that I will be well looked after. Thank you all for your exceptional customer service.
Website doesn’t work, my login never worked, I was charged x3 times for dailies contacts x90 and never properly refunded, never anyone to properly help me get my refund back. I tried to be supportive and hang there with OPSM but I feel pretty let down by the them in a big way, this final time is the last straw after giving them the benefit of the doubt. I have switched to spec savers for my daily contacts and it was a breeze
OPSM Fountain Gate: Worst prescription lenses shopping experience ever, the glasses had reflections.This company deserves 0-stars. All issues been portrayed back to the customer.-> After some 1 ½ weeks OPSM replace the glasses, however having still reflections, wouldn't go back for transition lenses
Had a eye test booking which was very thorough , however i asked twice for my glasses to be adjusted tightened a bit and they took no notice of this customer request. $750 for lenses i wasn't go to pay , that's without glasses / frames. How do they justify this, There is NO care on customer service and the specials 50% off is one pair of glasses no body would be seen with. Overall a bad experience.
Terrible customer service, avoid! Went into the Garden City Perth WA store with my UK prescription to order a box of contact lens, took my details and was about to order when was told they need to see the box which I didn’t have, said sure its xyz brand, was told by Tara if its wrong it would be very annoying if they had to send them back. Ok, fair enough. She gave me an email and I took her name so I could email through the details. Went home, and did this, emailed bounced back, mail box full, tried twice and rang and left message. No call back or response to email.A few weeks later went in again, with my lens, spoke to Tara again, and explained had emailed twice, ‘oh that bounce back message is automatic, we do receive emails’ i was told as if this was obvious. Oh, ok? But I didn’t get a response!? To which an older blonde lady behind the counter said ‘oh we get so many emails, we can’t answer them all’.My face dropped at this response. I should have walked out then and there as this clearly shows the level of customer care. Anyway to cut a long story short, surprisingly they now couldn’t actually help with my contact lens. Which ultimately I am pleased about and have since ordered via another company.Reading other reviews, I’m not the first to complain.
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