Review Time
I always buy glasses from OPSM, I was told they had a good range. 20 MINUTES to find a park, 20 MINUTES to find the store (asked 3 people) It's tucked away upstairs at the end of a run like they are hoping to be undisturbed. After a lesson from staff member on gender confusion when I asked where are all the ladies glasses "we have men's and women's glasses together" Great so most of us have to search thru a larger range just in case someone who wants to wear something more non binary is not inconvenienced. BUT HERE'S THE KICKER, after my wasted 40 minutes to find the place and another 5 minutes while I waited for staff to finish what they were doing, and wading thru the mixed up selection while they just ignored me. The guy who appeared to be full of self importance, was going thru some scanning operation from his desk, with the lady who was scanning glasses from the range. He seemed to be the right person to ask. So I said, Hi, will you be much longer? He completely ignored me! I walked out saying "How Rude" They were oblivious. PLEASE DON'T FORGET THAT IT'S THE CUSTOMERS WHO GIVE YOU A JOB. NEVER WILL I COME TO YOUR STORE AGAIN and fully expect your store to be supremely unsuccessful. I sincerely hope that I don't encounter these people in another OPSM where I have had great service for years.
I made on online order. Took forever to get the contacts. They didn’t to indicate if it’s for the left eye or right. Didn’t get with it the eyedrops I ordered, which was $40. I’ve emailed them twice about this. No responseI’m done ordering online with OPSM. I’m going to order from my local optometrist. Fail Customer ServiceDeserves no starsI’m emailing with Kayla. She’s really frustrating me. Wasting my time. I’m really going to get annoyed. Very soon I’m going to abuse her. I asked so many times why the contacts I ordered were not outlined for the left or right eyeDHL didn’t leave my package where I advised ATL. They left it somewhere else.OPSM and DHL I NEVER WANT TO USE EVER!!!!!
I ordered glasses on 2/11, claimed my health cover rebate of $255 but cancelled the order on 3/11 because decided to would wait for the Black Friday sales. A pair of multifocal sunglasses with 30% off lenses and 30% frames ($220) cost $880.00! I followed up with 3 visits to the Hawthorn branch, 6 phone calls, 2 emails to customer service (with no response) and 2 calls to customer service for my rebate refund. CS advised they would escalate my complaint to the regional manager (who I wont name) and he would call within 3 days. The regional manager called me 12 days later! He rambled on, could not even tell me why it took so long, care factor was zero, just in a hurry to tell me the rebate had been refunded today 17/12! Not only being dismissive, he did not even apologise for the delay in calling me but instead chose to handball the to blame Head Office and the accounts department. What a crap management team and poor customer service. All my precious time wasted dealing with that company. OPSM are not cheap and I expect a lot more from them. To top it off they are not even Australian owned! Even better reason not to use them again.
I had very pleasant meeting in OPSM with young ladyThat answered my questions at ALTONA branch .Had eye exam day after and ordered my glasses .I was informed it would take 7/10 to fill my orderI did wait little longer . Collected them today pleased with the result.I did go to Specsavers Highpoint asked question and was handed leaflet to get rid me. My glasses are top range over $1000 so they missed out .
Got talked into buying designer glasses I couldn’t really afford — smooth operators, I’ll give them that. Called two hours later to cancel, but got the full charm offensive. Went back the next morning to try again — rejected faster than a bad Tinder date.It’s now been 13 days, and I’m still waiting for my $500 refund so I can buy the glasses I actually need. At this point, I’m walking around half-blind, praying my vision returns before my money does.Apparently once OPSM Epping gets your cash, it enters witness protection — non-refundable, untraceable, and possibly guarded by dragons.10/10 for sales talk. 0/10 for basic decency.
Worst experience ever!!!Glasses were useless - blurred vision!!!! told me i just needed to get used to them ... never again! the glasses did not match the vision i got in the examination ... not sure what's going on there. Having already paid for the glasses, I was so upset about it i just left them with the glasses.
OPSM Nelson NZProbably some of the worse customer service I have ever experienced. Optometrist wrote down the incorrect prescription and when I went back to get them glasses sorted the optometrist (not the original one) asked if I had suffered concussion. After retesting discovered it was their error. No apology......
First they tried to over charge me for a replacement pair of prescription glasses I had to get the assistant to call her supervisor to get it rightThen 2 weeks later I visited the store to see where my glasses were and was told that they were at the factory awaiting fitting - they didn’t require fitting. Assistant promised to txt me that day. No txt. Called the next day a phone was answered on the 8th call. No news and promised to call back Called into the store 2 days later no record of the glasses in their system now. I asked for a refund assistant not authorised to give refunds. Emailed using the form on OPSM website. It seems no one ever reads these 3 weeks later and no acknowledgment Called help desk in Australia finally someone competent. Took them 3 days to get a response from the store, St Heliers then one more email and three phone calls later a refund. No offer to make a replacement order, no apology just 4 weeks without prescription glasses and over 4 hours of my life wasted. Store over the road provided replacements in 4 days. OPSM useless
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