Review Time
OPSM sold me eyeglasses with defective Progressive (multifocal) “Polycarb VARILUX X” lenses with all the extras (I was told they are the best they have) Retail Price $1,119.00 (One thousand and two hundred dollars). The lenses developed a yellow tint that worsened badly over time (Most likely bad chemicals), a sign of cheap or low-quality plastic, the coating also failed around the edges and showed as a white ring.Some months after the warranty expired, I realised that it was a factory fault which was present during the warranty period and they agreed to replace them, but they replaced them about 2 weeks ago with worse lenses, also VARILUX X, that are always tinted dark indoors even at night and are not aligned properly; I can’t use them at all indoors and they are very annoying outdoors, they are just another useless OPSM/VARILUX product.The store manager, Helen, initially told me that the replacement lenses come with 2 years warranty, When I asked her to upgrade them to a better-quality plastic to avoid future claims, and I offered to pay the price difference, Helen said they will “modify” the warranty, then she quoted me $150 pending the approval of the area manager, but the area manager Karen refused to upgrade the cheap plastic sighting a “Policy” and I was told that there is no warranty at all!!!! a blatant corporate arrogance.I have a consented recording of Nicole from OPSM customer care telling me that the replacement lenses come with 2 years warranty, the same thing that Helen said at the beginning. But Helen, the Parramatta store manager and Elizabeth, the NSW manager started saying that the replacement lenses warranty starts at the date of the initial purchase, which means that they came up with an odd policy that, in essence, says: "Manufacturer warranty on the replacement lenses expired long before they were manufactured and given to me". I Couldn't get a copy of the policy maybe because there is none. But I got two pieces of OPSM/VARILUX useless cheap plastic!Don’t do my mistake, look at OPSM’s appalling reviews on decent sites other than Google corporation, they are at the bottom where they belong.
All I can say is that I should of read these reviews before I went to OPSM. The prescription was wrong and the lenses didn't match the prescription.. The frames didn't fit me at all. I went to 2 other OPSM shops for advice,, they said everything was wrong.I gave the original shop another go, The glasses are below average.. $1000 out of pocket
Would definitely recommend OPMS EASTGARDENSN, the optometrist was very professional, conducted a full and comprehensive eye examination. All staff are absolutely lovely. Alex, Ashika went over and beyond. Alex was so friendly and helpful, and they have a fantastic range to choose from. Definitely 5
This is the WORST company I’ve ever been in touch with. If you need a new pair of glasses, please don’t waste your time like I did. I am still waiting to have my pair of glasses after 3 weeks, and when I asked where the f*** are my glasses because i need them, the customer service told me that basically it’s my fault because I didn’t buy their own frame. Yep, it’s a shame tho because after I bought the first one, I changed my frame with one of those they own, so it’s THEIR frame. Honestly I don’t know how a company like this can go ahead, it’s the worst company ever. Ah yes, I asked twice my prescription and after one hour nobody sent it to me. Go f*** yourself Opsm, and you guys, go somewhere else and don’t waste time and money for a company that doesn’t give a damn about what you pay for.
Do not bother ordering anything online. Considering this company has a considerable share of the glasses and contact lenses market in Australia, you’d think they’d have a fast dispatch and delivery system. It’s been a week and a half since I ordered my contact lenses and I haven’t received the email confirmation to say they’ve been sent. I will shortly run out and have to go without. Thankfully, I’m not as blind as a bat, so I’ll manage. Im sure for a lot of people this wouldn’t be the case. By the time my order is shipped, it will be well over two weeks before it is delivered. In 2023 there aren’t any excuses for such a large company to have such a s*** delivery service. Good luck trying to contact them either. I wish I’d seen these reviews sooner.
I returned to OPSM Eye Hub Hawthorn and expressed concern that the new glasses I purchased in December were cutting my ear. This was my second visit regarding this problem. I went to them within the four week return window and they tried to adjust the frames. I was told to try them again and I could exchange the frames within the four week guarantee window. Unfortunately it didn't work and I still cannot wear them. Today I was told by one of the many poorly trained staff at Hawthorn that there was nothing they could do. So much for their four week customer return guarantee. Over priced glasses and poorly trained, disinterested staff is my perception of this store. Maybe in smaller OPSM stores staff are better than at Hawthorn.
I Chris Benjamin, having lived in London for more than three decades, emigrated to Australia and in NSW. I had paid a visit to OPSM at Port Macquarie for my wife's condition. Appointment was very quick and with politeness. During visit staff and in particular the manager at the front was welcoming and friendly. In clinical process, the optometrist did through check and so patiently and professionally. She indeed explained issue in depth with good advice. I am indeed impressed and extremely satisfied in comparison with my visits in London.I am new in Port and thankfully my first visit to OPSM has left me a permanant client for best service and care relating to issues in eyes.All staff at OPSM.. you guys indeed worth as to be happy to give my feed back of pleasant experience.Chris BenjaminPort Macquarie
My local OPSM store has very friendly and very helpful staff. But their equipment is a little out of date compared to other Optometrists I have been to over the last 5 years. Their lenses and glasses are over priced compared to others. Their range of frames are minimal. My bill for two pairs of glasses, where I supplied my own frames was over $790. Honestly, this is just too much.
Shop was very clean and well presented, first point of contact was friendly and approachable, also had an indepth product knowledge.The Optometrist was "sharp" at His job, and communicated very well, i felt that i was in safe and competent hands.My Lenses were done sooner than expected, and fitted to my chosen Frames while i waited.As far as im concerned, this is a "TOP KNOTCH" outfit.
Claim your business profile now and gain access to all features and respond to customer reviews.
OPSM has created this page so we can engage with our customers to share useful tips + information about eyecare and eyewear. We love to hear all of your questions, commentary and constructive feedback but please remember to be respectful to others who ...
frederica.eu
apaceracing.com
bookspublisherhub.com
accessoriesforthehome.co.uk
yodeyma.com
flyambu.com
klnsolar.org
troispourcent.com
meccabeauty.co.nz
vaninsurance.co.uk
