Review Time
Super disappointed with OPSM Hobart Collins St. From racist comments from a receptionist, to bossy assistant and a manager ? who popped up and joined the conversation without identifying herself. 'We don't just whack lenses into frames' (sic) To not saving a quote on the system as I was 'a new patient' although I have been on the OPSM system for years. The optometrist was professional. But the professionalism ended there.
Two months after my optometrist appointment I was still not able to get a contacts prescription that worked for me. After finally settling on one that gave good vision (although the comfort was average) I was told by OPSM that they could not manufacture it. When I say told by OPSM, I mean that I had to ring them three weeks after making my order as it had not arrived. The store offered no help or follow-up in terms of getting me a correct prescription. Then it was extremely difficult to get a refund from OPSM online and I spent at least an hour on hold trying to get them to refund me. After assurances I was refunded it still did not arrive and I had to repeat the process a week later. This is the worst experience I have ever had with customer service.
I had my eyes tested at Specsavers, however did not find a frame that appealed to me. I found some at OPSM.This is where my OPSM Southland saga starts. I ordered my glasses and was waiting for them. I received a message saying my glasses were in store waiting to be picked up. I went in a day or so later only to be told there was an issue with their IT system and it should not have sent the notification. (You can sense when someone is making something up. It was clear they had misplaced it)I was back to pick up my glasses a couple of days later. After a couple of days of usage, I noticed my vision was not ideal. I went back and was told they had measured the lenses incorrectly and it needed to be re-made.My 2nd pair of lenses now arrived. Again after a few days, I was not seeing correctly. I went back and they told me the frames are not sitting ideally, so advised changing to a different frame altogether. So I picked a new frame. I was now told I would have to pay the difference in the price, which was not a lot. I did pay it at the time.When I went to pick up the new glasses, I realised I had removed one of the features of the lenses. With the slight increase in price, it should have balanced out (at worst case). The person serving me made it sound like they were doing me a favour by exchanging the glasses. She even said this is the 2nd time we are doing it. I told her, the reason it is the 2nd time is because your comnay did not make them right the 1st time!!! She grudgingly refunded the difference.Fast forward to today...about 2 months since I have the lastest pair. My glasses are for distance. My eyes have started to change for a while when it comes to reading. However, I have not been able to read anything up close since getting my new pair.I finally decided today to go back to Specsavers to get another opinion on my glasses. It was immediately apparent the lenses were not made correctly. They do not match the prescription!!! I have to go back to OPSM for the 4th time and see what they have to say. As proof, if I could have, I would have included my correct prescription and prescription of the lenses.
I had my Glasses from OPSM Albany, I had them for nearly two years, not happy with the lenses quality I had to clean the lenses every day 3ti 4 times as it gets foggy and dirty I’m working in office not factory to get this dirt from the air. I went to the shop today as I find scratch on the lenses the staff member told me I have to change the lenses this will cost $929 without a frame, ridiculous , not recommended OPSM, expensive, bad quality & poor service.
Booked an eye test at OPSM Royal Oak and the "optometrist" Alphy spent no more than 10 minutes reviewing my eyes and stated there is something wrong and you will be referred to hospital. When asked what is the issue, she stated "I don't know and that's why I'm referring you to hospital". I was extremely worried by this and 1.5 weeks later, I contacted the eye clinic at hospital and they told me the forms had not been completed correctly and not all forms completed. As I was very worried about my deteriorating eyesight, I contacted the OPSM branch and another optometrist said for me to come in and they will have another look at my eyes. This eventuated that there is rare form of cataract and this was identified very easily with a standard test - one the initial optometrist didn't bother conducting all aspects of. I was charged another test fee for this second test.I contacted the OPSM head office by email and online contact form to express my concerns and after zero response after waiting 3 weeks and several terse phone calls with the customer service team, it is now 7 weeks later and zero contact and / or resolution - even though this was promised by the customer service team.In conclusion, OPSM talk up a storm and yet they deliver the worst customer experiences possible. Simply the worst - especially leaving a customer with significant and unnecessary worries.After reviewing this experience and discussing the challenges, with a senior OPSM executive, they have gone out of their way to remedy this and provided an excellent outcome for me.I will definitely keep using them now and am grateful for their attention to rectify the issues.
I live approx 300klms from Alice springs , nearest store for opsm and you can imagine not many eye specialists to choose from Brought a pair of sunglasses , they were great I arrived 15 minutes early for my10.00am apt , staff came to me at 9.55am and asked if I wouldMind waiting as there 9:45 apt had just arrived ten minutes late , yeh no worries I can understand that The staff on the day were quite pleasant , however when I received a sms to advise my glasses were ready and I called the store , not only could I not understand the girl on the phone , but she couldn’t understand me neither , trying to have her mail my glasses to me , I became frustrated and asked to speak with someone else , her response we are too busy , call back and then she hung up , final result , received my glasses 2 weeks later , so after waiting 5 weeks for my glasses , they have broken after being accidentally knocked of a small coffee table , watch this space to see how they will help me , I am hoping for a better experience
Strike2.After I had major issue with OPSM NZ. My wife decided to get her glasses that OPSM made for her checked, as she had not felt Comfortable with them either . What a surprise when we were told by a real optometrist , that the glasses were not made correctly and the magnification was way to low in the lens . Of course OPSM never replied when contacted.
I would give them no stars if I could. I had my eye test two weeks ago and picked out some Oroton frames which had a tag on saying they were $256. The sales assistant worked out a price with my prescription and told me everything had 20% off. She quotes me a total and I pay the deposit and prefer the glasses. She tells me she will email me the receipt. I receive the receipt by email later on. I check the receipt to see when the glasses are due to come in and notice that the retail is written as $320 and with 20% off they are $256. I go in tonight to collect my glasses and ask to see the pair from the shelf. The sales assistant pulls out a new pair in plastic bag with a new price tag of $320. I explain what has happened and tells me there is nothing she can do and did I take a photo of it. She said they were in the middle of changing tags when I came in. I told her that was not my problem as $256 was the tag when I purchased them. She said they would do better next time. I told her there would be no next time. As if I would allow someone to rip me off and then go back for more. She said I should have taken a photo. I told her they should have given me the receipt straight away as then I would have noticed and got it corrected straight away. Not good enough!
Avoid this business at all costs! The senior staff are rude and unfriendly.They screwed up my glasses and then there was a delay of over two months of me chasing them up, before I encountered more rude behaviour by a group of woman that should have been terminated a long time ago! Buy your glasses and have your prescription filled here at your own peril! AVOID!!!
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