Review Time
As a resident of origin housing(humanist) for 34 years.Being run by 100 housing for about 12 years with their shoddy disgraceful SERVICES. Who have now been sacked.Promises of better services from origin!! What a joke,Left from friday till monday with no heating or hot water as they cant find a plumber!! Seven years of waiting for a new front door as mine is illegal.Promises of security cameras for drug dealing and antisocial behaviour.Still waiting.Disgusting !!!!
As a resident of origin housing(humanist) for 34 years.Being run by 100 housing for about 12 years with their shoddy disgraceful SERVICES. Who have now been sacked.Promises of better services from origin!! What a joke,Left from friday till monday with no heating or hot water as they cant find a plumber!! Seven years of waiting for a new front door as mine is illegal.Promises of security cameras for drug dealing and antisocial behaviour.Still waiting.Disgusting !!!!
Origin’s response adds insult to injury!Origin has had 10 Surveyors in my home … some of whom many times … they have lied consistently stating there to be no issues with the failed wetroom snd ignored the rest Over the years I went to a no win no fee solicitor … Origin spent two years promising repairs but with one exception failed to attend … on that occasion a sub contractor attended with a crew of 4 … they were shocked by the extent of disrepair and stated that they had been contracted to provide minor repairs … but the required repairs were major works for which they had neither the tools nor experience to address … and left!Origin spent the first 6 months of 2024 in monthly “Professionals Meetings” represented by 4 members of Origin Staff … two of whom are allegedly Surveyors … a Neighbourhood Manager who has been in the property on numerous occasions … with a Senior Environmental Health Officer discussing and planning required repairs … putting required said repairs in writing … sending an Accountant and Electrician to assess the Disrepair There were multiple bubbles growing in size which the Accountant and Electrician witnessed telling me that if the bubbles in the ceiling got worse … I should climb up and put a screwdriver through the ceiling to release the water collecting between the failed wetroom floor and kitchen ceiling … and prevent the ceiling coming down I am 74 years of age … disabled … and live alone … of course I would be rushing to do that Still no repairs done And the EHO was unable to enforce any repairs alleging that Origin had stated they “plan” to do the repairsAll Meetings were attended by my Community Nurse who advocated for meThe Accountant was interim … and replaced by a permanent Senior Manager who attended with Origin’s 10th Surveyor … ten Surveyors! … employed by Origin have attended the property The problems with the property have only continued to escalate with Meetings for Meetings leading to no action … but the requirement for more Meetings … I reported Origin to the Housing Ombudsman … Origin’s response was to inform me that they had opened a Stage One Complaint I have complained to Origin’s Chief Executive … the Chief Executive of Places for People of whom Origin HA became a subsidiary some months ago and have spoken to Origin’s so called ‘Customer Service’ staff more times than you can shake a stick at The individuals with the authority to act are invariably ‘not available’ but with equal regularity advise that they have sent an email to said individual who has to reply to me within a set time frame … they don’t!I have provided video footage of the water cascading through the kitchen ceiling from the failed Wetroom above to the Chief Executive of Places for People … the Chief Executive of Origin HA … multiple Senior Managers … and Origin’s Complaints TeamThe Environmental Health Officer of Watford Borough Council states that she can’t enforce any of the outstanding works as Origin Ha have stated to her that they “plan to tepair”Nothing that I have stated is news to either Origin HA or her now parent company … Places for People The only reason Origin HA has 1 star from me is because you have to score something to be able to postI have been an Origin HA Tenant for rising 28 years and have resided in my current home since 12/07/2000 … 23.5 years at the time of writing … with extensive repairs outstanding and on going for 9.5 years at the time of writing This has to be the worst social housing landlord on the planet …Water runs through the floor from the failed wetroom installed when we were going into the first Covid lockdown … the water cascades through the kitchen ceiling daily when I shower and currently has 40+ holes full of mould through which the water flows … the ceiling is bowed … the landing floor was damaged by Origin’s dodgy Contractor when they tore the floor up to run the electrics for the shower years ago so it is not possible to fit any floor covering I have no heating in most of the house as there is an issue with the radiators which don’t heat up despite being regularly bled … a fact of which Origin is fully aware Origin has repeatedly put in writing that they are going to repair … it never happens … the tiles on the concrete hall floor started lifting in 2016 … there are no tiles left now … the concrete is porous and is breaking down with the mix exposed There is untreated mould in both the kitchen and bathroom I would have liked to have attached a video of the water cascading through the kitchen ceiling but unfortunately there is no facility to do soI am riding 75 years of age … and live alone These are the worst of the issues … there are many more
Origin’s response adds insult to injury!Origin has had 10 Surveyors in my home … some of whom many times … they have lied consistently stating there to be no issues with the failed wetroom snd ignored the rest Over the years I went to a no win no fee solicitor … Origin spent two years promising repairs but with one exception failed to attend … on that occasion a sub contractor attended with a crew of 4 … they were shocked by the extent of disrepair and stated that they had been contracted to provide minor repairs … but the required repairs were major works for which they had neither the tools nor experience to address … and left!Origin spent the first 6 months of 2024 in monthly “Professionals Meetings” represented by 4 members of Origin Staff … two of whom are allegedly Surveyors … a Neighbourhood Manager who has been in the property on numerous occasions … with a Senior Environmental Health Officer discussing and planning required repairs … putting required said repairs in writing … sending an Accountant and Electrician to assess the Disrepair There were multiple bubbles growing in size which the Accountant and Electrician witnessed telling me that if the bubbles in the ceiling got worse … I should climb up and put a screwdriver through the ceiling to release the water collecting between the failed wetroom floor and kitchen ceiling … and prevent the ceiling coming down I am 74 years of age … disabled … and live alone … of course I would be rushing to do that Still no repairs done And the EHO was unable to enforce any repairs alleging that Origin had stated they “plan” to do the repairsAll Meetings were attended by my Community Nurse who advocated for meThe Accountant was interim … and replaced by a permanent Senior Manager who attended with Origin’s 10th Surveyor … ten Surveyors! … employed by Origin have attended the property The problems with the property have only continued to escalate with Meetings for Meetings leading to no action … but the requirement for more Meetings … I reported Origin to the Housing Ombudsman … Origin’s response was to inform me that they had opened a Stage One Complaint I have complained to Origin’s Chief Executive … the Chief Executive of Places for People of whom Origin HA became a subsidiary some months ago and have spoken to Origin’s so called ‘Customer Service’ staff more times than you can shake a stick at The individuals with the authority to act are invariably ‘not available’ but with equal regularity advise that they have sent an email to said individual who has to reply to me within a set time frame … they don’t!I have provided video footage of the water cascading through the kitchen ceiling from the failed Wetroom above to the Chief Executive of Places for People … the Chief Executive of Origin HA … multiple Senior Managers … and Origin’s Complaints TeamThe Environmental Health Officer of Watford Borough Council states that she can’t enforce any of the outstanding works as Origin Ha have stated to her that they “plan to tepair”Nothing that I have stated is news to either Origin HA or her now parent company … Places for People The only reason Origin HA has 1 star from me is because you have to score something to be able to postI have been an Origin HA Tenant for rising 28 years and have resided in my current home since 12/07/2000 … 23.5 years at the time of writing … with extensive repairs outstanding and on going for 9.5 years at the time of writing This has to be the worst social housing landlord on the planet …Water runs through the floor from the failed wetroom installed when we were going into the first Covid lockdown … the water cascades through the kitchen ceiling daily when I shower and currently has 40+ holes full of mould through which the water flows … the ceiling is bowed … the landing floor was damaged by Origin’s dodgy Contractor when they tore the floor up to run the electrics for the shower years ago so it is not possible to fit any floor covering I have no heating in most of the house as there is an issue with the radiators which don’t heat up despite being regularly bled … a fact of which Origin is fully aware Origin has repeatedly put in writing that they are going to repair … it never happens … the tiles on the concrete hall floor started lifting in 2016 … there are no tiles left now … the concrete is porous and is breaking down with the mix exposed There is untreated mould in both the kitchen and bathroom I would have liked to have attached a video of the water cascading through the kitchen ceiling but unfortunately there is no facility to do soI am riding 75 years of age … and live alone These are the worst of the issues … there are many more
Horrendous Experience: An Epitome of Incompetence and laziness. I STILL LIVE IN AN UNSECURED APARTMENT and it seems normal to them.CRM and CS, it seems they've never heard of these concepts. Their complete disregard for the “customers” that put food on their tables and pays their bills, It’s simply disgraceful.Utterly appalled and disgusted by the abysmal service provided by this so-called "business." An example of how not to run a company. Outsourced almost all services until even employed staff don't seem to know or understand why they were employed their services to third-party businesses that couldn't care less about their customers, and it shows.Scheduling is a nightmare, they only care about their own convenience and cost saving, not the client's. Don't bother expecting them to adhere to their proposed timeline – you'll be left waiting without any calls or updates. You'll be forced to work around their schedule, even staying up until 12 midnight cos according to them, its a 24hrs shift for them… then hope that they might actually show up and not change their schedule without your prior notice. Absolutely ridiculous! Just be prepared dealing with themThis company is the epitome of incompetence, indifference, and unprofessionalism. If there was ever an under 0 rating, that’s where I’ll fit them. It’s a SHAME!!
Horrendous Experience: An Epitome of Incompetence and laziness. I STILL LIVE IN AN UNSECURED APARTMENT and it seems normal to them.CRM and CS, it seems they've never heard of these concepts. Their complete disregard for the “customers” that put food on their tables and pays their bills, It’s simply disgraceful.Utterly appalled and disgusted by the abysmal service provided by this so-called "business." An example of how not to run a company. Outsourced almost all services until even employed staff don't seem to know or understand why they were employed their services to third-party businesses that couldn't care less about their customers, and it shows.Scheduling is a nightmare, they only care about their own convenience and cost saving, not the client's. Don't bother expecting them to adhere to their proposed timeline – you'll be left waiting without any calls or updates. You'll be forced to work around their schedule, even staying up until 12 midnight cos according to them, its a 24hrs shift for them… then hope that they might actually show up and not change their schedule without your prior notice. Absolutely ridiculous! Just be prepared dealing with themThis company is the epitome of incompetence, indifference, and unprofessionalism. If there was ever an under 0 rating, that’s where I’ll fit them. It’s a SHAME!!
Another useless business who outsource almost every estate service from useless 3rd party business who don’t give a heck about their ‘customers’. They schedule you a time that suits them and don’t even adhere to it, no calls, notices or whatsoever and you have to work within their time even stay up until midnight when they might show up! Ridiculous 😤😤😤 and to whatever happened to CRM and CS 🤮
Another useless business who outsource almost every estate service from useless 3rd party business who don’t give a heck about their ‘customers’. They schedule you a time that suits them and don’t even adhere to it, no calls, notices or whatsoever and you have to work within their time even stay up until midnight when they might show up! Ridiculous 😤😤😤 and to whatever happened to CRM and CS 🤮
Horribly useless company, hard to understand what sort of service they provide in exchange for the fee they charge.Our building's door doesn't close properly, resulting in anyone being able to enter. The issue has been flagged for a very long time and although the fix is simple it has not been done in months (if not year, but I've only been here for months). Because of this, residents have had their quality of life severely impacted: parcels and bike theft (in areas supposed to be secure), threats from maraudings kids unhappy to be asked to leave, littering (including body fluids). This company is a complete disappointment. They are not providing the service that they are supposed to be providing, and they are not taking any responsibility for their actions. I would not recommend this company to anyone, and I would advise other residents to consider switching to a different management company.EDIT: I did call their customer service and they provided 0 resolution to the problems, waste of (a lot of) time.
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We are a registered social landlord, managing over 7,000 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them.
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