Review Time
I would give a zero if I could. Some of the worst customer service I have ever experienced from the HomeOwnership team. We are waiting for approval from Origin so that we can complete our remortgage and have been waiting for this since the end of December. We have paid a fee for them to be able to process this too. I have not stopped emailing/calling them but no one is replying or calling us back. This has been over a month now, absolutely appalling and led me to complain as a last resort.
They provide very poor state properties and never,EVER reply to urgent enquiries. Staff are rude and ignorant.Communal door is broken (providing free access to anyone) for more than 6months. Reports were made about it million times.Even police left notes about major safety issue in the area, stabbings, drug dealing... Origin still ignores this issue. I would avoid renting from them and especially buying.
They provide very poor state properties and never,EVER reply to urgent enquiries. Staff are rude and ignorant.Communal door is broken (providing free access to anyone) for more than 6months. Reports were made about it million times.Even police left notes about major safety issue in the area, stabbings, drug dealing... Origin still ignores this issue. I would avoid renting from them and especially buying.
Ensuring the safety and health of the people living in origing housing, solving problems of drugs and other fumes harmful to health and solving problems of night noises, this is the problem we are facing with my family. When we were sold our house no one told us that the houses on the ground floor were for mentally ill people. and now I have a crazy woman who is damaging my life and that of my son, and origing housing tells me that there is nothing she can do. (she doesn't pay rent, and I pay rent and service charge (it sucks).
Ensuring the safety and health of the people living in origing housing, solving problems of drugs and other fumes harmful to health and solving problems of night noises, this is the problem we are facing with my family. When we were sold our house no one told us that the houses on the ground floor were for mentally ill people. and now I have a crazy woman who is damaging my life and that of my son, and origing housing tells me that there is nothing she can do. (she doesn't pay rent, and I pay rent and service charge (it sucks).
Never experienced such poor customer service in my life! I put in an application for a studio flat in WGC 6 weeks ago and was told i would hear back in 7 - 10 days...i literally put my life on hold for 3 weeks waiting for a response, worried about my living situation. I called multiple times, was told if i emailed they would reply by close of business. Emailed well over 5 or 6 times and just got completey ignored! They couldnt even be bothered to fob me off! Ive worked in customer service for 15 years and i never once ignored a customer. These people dont see a human with feelings at the end of their phone, its disgusting
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We are a registered social landlord, managing over 7,000 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them.
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