Review Time
I have called Origin and emailed them three times now. I was told I could not speak to a person when I called for the second time and that they take 5 days to answer an email or return a phone call! Unbelievable! Every year they make a mistake with updating my rent and buildings insurance. I wish a decent company would take this terrible company over. Can I have a reply to my emails and phone calls please.I have done exactly as you have put in your reply but to no avail
I hate origin I think their disgusting, if ur gonna work in customer service expect people to complain all day every day don't get the hump with everyone that calls up with a complaint coz that's what ur getting paid for, you shouldn't be judging the people on the other end of the phone who are complaining about the shoddy service their receiving and paying for I might add, origin staff have terrible attitude towards residents who complain about the service they are NOT receiving from origin themselves, completely unacceptable, terrible housing association, don’t listen to their residents
I hate origin I think their disgusting, if ur gonna work in customer service expect people to complain all day every day don't get the hump with everyone that calls up with a complaint coz that's what ur getting paid for, you shouldn't be judging the people on the other end of the phone who are complaining about the shoddy service their receiving and paying for I might add, origin staff have terrible attitude towards residents who complain about the service they are NOT receiving from origin themselves, completely unacceptable, terrible housing association, don’t listen to their residents
If you’re selling your home, and the managing agent is Origin Housing, you’re in for a world of incompetence and delay. Our home has been under offer since November, originally requested the Managing Agent pack in December. No response to our requests. Followed up in Jan, no response. Kicked off - got a response to say it will be ready end of Jan - nothing. I find this out midway through February, and I have to take our complaint to the next level. This part is resolved now but we are now waiting for a query to be answered by them in order to exchange… No response despite chasing from myself, my agent and solicitor?! They are costing me time and money. You’ve been warned.
If you’re selling your home, and the managing agent is Origin Housing, you’re in for a world of incompetence and delay. Our home has been under offer since November, originally requested the Managing Agent pack in December. No response to our requests. Followed up in Jan, no response. Kicked off - got a response to say it will be ready end of Jan - nothing. I find this out midway through February, and I have to take our complaint to the next level. This part is resolved now but we are now waiting for a query to be answered by them in order to exchange… No response despite chasing from myself, my agent and solicitor?! They are costing me time and money. You’ve been warned.
3 years i have been waiting for my windows to be fixed still i can not open my windows to get fresh air or access my balcony but the rent goes up and so does the service charge every year the only service they provide is the service of sending rent increases there are leaks all over the building for over 10 years still not fixed and i have now got a leak in my bathroom which has not been taken care of after 2 weeks ? leaks just get worse they are terrible they don’t do any to help just do the work fix it ??!?
3 years i have been waiting for my windows to be fixed still i can not open my windows to get fresh air or access my balcony but the rent goes up and so does the service charge every year the only service they provide is the service of sending rent increases there are leaks all over the building for over 10 years still not fixed and i have now got a leak in my bathroom which has not been taken care of after 2 weeks ? leaks just get worse they are terrible they don’t do any to help just do the work fix it ??!?
They are very rude at times and couldn’t care less I have been a tenant for nearly 52 years and have never known such dreadful staff who really do not have a clue of service6 months on I received a reply which just proves they know nothing about customer service
They are very rude at times and couldn’t care less I have been a tenant for nearly 52 years and have never known such dreadful staff who really do not have a clue of service6 months on I received a reply which just proves they know nothing about customer service
I would give a zero if I could. Some of the worst customer service I have ever experienced from the HomeOwnership team. We are waiting for approval from Origin so that we can complete our remortgage and have been waiting for this since the end of December. We have paid a fee for them to be able to process this too. I have not stopped emailing/calling them but no one is replying or calling us back. This has been over a month now, absolutely appalling and led me to complain as a last resort.
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We are a registered social landlord, managing over 7,000 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them.
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