originhousing.org.uk

1
1 Based on 98 reviews

We are a registered social landlord, managing over 7,000 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them....

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Porter
THE NOISE SAGA CONTINUES.

THE NOISE SAGA CONTINUES.24/7 NON STOP.16 YEARS AND ROUGHLY 2 MONTHS.SOME NUTTER AM SECOND NOISE.PESTOLOGY CAME AND WENT.BEASTIES STAINS STILL ON WALLS,CEILING AND ON FLOOR,WITH THE TIMESPESTOLOGY HAS BEEN HERE,I ASSUMNE UNDERHARDBOARD FLOORBOARDS ARE ROTTEN.STILL THE 200 YEARS OLD FLORBOARDS STILLHERE,NO INSULATION UNDERNEATH.YELLOW DAMP PATCHES ON WALLS.NOTHING FROM ORIGIN.1 STAR I GOT A METAL FROM PESTOLOGYWOODEN SPARS KEPT FALLING OUT.I BOUGHT SEPARATELY DOUBLE METAL BED FRAME AND MATTRESS TOTAL COST ROUGHLY £198.ALL METAL SPARS SEE ME OUT.MAYBE HYPOTHERMIA GETS ME FIRST.I JUST WANT OUR FLATS TO BE WARM COMFORTABLE AND WELCOMING.WHO WOULD STAY OVERNIGHT IN A FREEZING FLAT.

1
Date of experience: Mar 05, 2025
Damon
Origin Housing is an abysmal…

Origin Housing is an abysmal organisation. The Chairman, NEDs, CEO, Operational Directors with the staff working across the organisation are totally inept. I have moved albeit 4 months into their most recent development Harrow Heights, and there has been multiple issues arising on a daily basis. The development is no more than 2 years old and most the issues are related to the structural build i.e. security of the building and car park, stolen parcels, lifts mail functioning, air vents shuttering loud noise all through the night which has caused many sleepless night, roof top terrace fire door left unlock which slams open and shut, repairs work sub-standard, sills to the window gone missing, structural failures relating to cladding, flooding to he basement which left the walls totally damp and the wall plaster now starting to peel away, front entrance doors not shutting due to poor design thus leaving the building block exposed to unsavoury characters gaining access to the building and the intercom to each of the flat across the block out of commission. In a recent communication via the Housing Manager from the Development Director to render any responsibility of the sills missing from the window "as its not in their control, and its a matter for the developer to resolve, we are waiting for a quote from the developer before deciding on the next steps". This is highly unacceptable and show a total disregard to the resident. The fact building block was developed and handed over to Origin would mean sole responsibility now residing with Origin to sort out, but clearly the Development Director seems to think otherwise.It's quite surprising, the issues were experience at Harrow Height are the same as those from Origin previous development. There is a constant failing that is being overlooked and piss poor management both from senior management and the agents of the organisation.My recommendation is for each of the block residents to pool together and consider submitting an Ombudsmen process. Ensure you have physical evidence and the inept responses from the Origin staff on the matters which were highlighted to them, as this will further demonstrate a flagrant negligence on their part.Just because Origin is a registered charity and HA should not prevent the organisation being investigated for dereliction of duty.I would also suggest, speaking to the local newspaper to highlight the ongoing issues around the Shared Ownership properties managed by Origin.Pop quiz, i'm expecting a banal and standard response from one of there internal staff to contact team shortly.

1
Date of experience: Feb 26, 2025
Jolyon Adams
Origin Housing is an abysmal…

Origin Housing is an abysmal organisation. The Chairman, NEDs, CEO, Operational Directors with the staff working across the organisation are totally inept. I have moved albeit 4 months into their most recent development Harrow Heights, and there has been multiple issues arising on a daily basis. The development is no more than 2 years old and most the issues are related to the structural build i.e. security of the building and car park, stolen parcels, lifts mail functioning, air vents shuttering loud noise all through the night which has caused many sleepless night, roof top terrace fire door left unlock which slams open and shut, repairs work sub-standard, sills to the window gone missing, structural failures relating to cladding, flooding to he basement which left the walls totally damp and the wall plaster now starting to peel away, front entrance doors not shutting due to poor design thus leaving the building block exposed to unsavoury characters gaining access to the building and the intercom to each of the flat across the block out of commission. In a recent communication via the Housing Manager from the Development Director to render any responsibility of the sills missing from the window "as its not in their control, and its a matter for the developer to resolve, we are waiting for a quote from the developer before deciding on the next steps". This is highly unacceptable and show a total disregard to the resident. The fact building block was developed and handed over to Origin would mean sole responsibility now residing with Origin to sort out, but clearly the Development Director seems to think otherwise.It's quite surprising, the issues were experience at Harrow Height are the same as those from Origin previous development. There is a constant failing that is being overlooked and piss poor management both from senior management and the agents of the organisation.My recommendation is for each of the block residents to pool together and consider submitting an Ombudsmen process. Ensure you have physical evidence and the inept responses from the Origin staff on the matters which were highlighted to them, as this will further demonstrate a flagrant negligence on their part.Just because Origin is a registered charity and HA should not prevent the organisation being investigated for dereliction of duty.I would also suggest, speaking to the local newspaper to highlight the ongoing issues around the Shared Ownership properties managed by Origin.Pop quiz, i'm expecting a banal and standard response from one of there internal staff to contact team shortly.

1
Date of experience: Feb 26, 2025
Wilmon Clark
This company Origin Housing is getting…

This company Origin Housing is getting worse if that was at all possible 😳. Build at Birch Court unsecured so anyone can walk in .Damp evidence everywhere. Repairs not done to a high standard. Nobody bothered at high level You Don't even get a reply from an email anymore. 😒 Very sad.

1
Date of experience: Feb 12, 2025
Ealdwulf W.
This company Origin Housing is getting…

This company Origin Housing is getting worse if that was at all possible 😳. Build at Birch Court unsecured so anyone can walk in .Damp evidence everywhere. Repairs not done to a high standard. Nobody bothered at high level You Don't even get a reply from an email anymore. 😒 Very sad.

1
Date of experience: Feb 12, 2025
Gwen Morgan
Certainly

Certainly! Here’s an example of something you could write about your experience for social media. It’s direct and highlights the key issues:🚨 My 4-Year Nightmare with Origin Housing 🚨Since 2021, my family and I have been living in unbearable conditions caused by Origin Housing’s failure to act. We’ve endured anti-social behavior, verbal abuse, invasion of privacy, and constant health risks like exposure to harmful fumes—all while paying rent and service charges.When we moved in, we were never told that some properties were allocated to residents with severe mental health issues. While we sympathize with everyone’s struggles, we’ve had no protection or support when one neighbor’s behavior began damaging our lives.Despite countless complaints, emails, and even a report from the Ombudsman, Origin Housing has done NOTHING to resolve this. Their empty promises and lack of action have left us suffering.We’re calling on @OriginHousing and anyone who can help to finally take this seriously. We deserve safety and peace in our home, just like everyone else.

1
Date of experience: Jan 28, 2025
Angela Hughes
Certainly

Certainly! Here’s an example of something you could write about your experience for social media. It’s direct and highlights the key issues:🚨 My 4-Year Nightmare with Origin Housing 🚨Since 2021, my family and I have been living in unbearable conditions caused by Origin Housing’s failure to act. We’ve endured anti-social behavior, verbal abuse, invasion of privacy, and constant health risks like exposure to harmful fumes—all while paying rent and service charges.When we moved in, we were never told that some properties were allocated to residents with severe mental health issues. While we sympathize with everyone’s struggles, we’ve had no protection or support when one neighbor’s behavior began damaging our lives.Despite countless complaints, emails, and even a report from the Ombudsman, Origin Housing has done NOTHING to resolve this. Their empty promises and lack of action have left us suffering.We’re calling on @OriginHousing and anyone who can help to finally take this seriously. We deserve safety and peace in our home, just like everyone else.

1
Date of experience: Jan 28, 2025
Harry
Disappointing from a self proclaimed "social landlord"

I'm not really sure where to begin with Origin. Several residents in the building have repeatedly tried to contact Origin to report issues that require resolution. Historically, Origin were understanding and wanted to resolve the issues and find the solutions. However, clearly they have lost interest in performing the services they are obliged to do so and for which they continue to know how to charge fees.

1
Date of experience: Dec 03, 2024
Woodruff Walker
Disappointing from a self proclaimed "social landlord"

I'm not really sure where to begin with Origin. Several residents in the building have repeatedly tried to contact Origin to report issues that require resolution. Historically, Origin were understanding and wanted to resolve the issues and find the solutions. However, clearly they have lost interest in performing the services they are obliged to do so and for which they continue to know how to charge fees.

1
Date of experience: Dec 03, 2024
Kaden Foster
VERY BADLY RUN COMPANY

The company is very poorly run, level of service is nowhere near what they collect as service charges from customers. They jeapordise the health and safety of their residents.

1
Date of experience: Nov 11, 2024

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