Review Time
Would give minus stars but you can’t. Disorganised, inefficient, ineffective staff. Repairs take months to be delt with and to a level of incompetence where it’s just a temporary fix. I would not buy a property with this company unless you want constant stress and hassle
Are Origin housing still in existence or have they completely stopped communicating with their tenants? Various agencies/workmen turn up at my door, never with an appointment! No duty of care to their more vulnerable tenants. Busy building their portfolio I guess. They are an absolute disgrace.
Are Origin housing still in existence or have they completely stopped communicating with their tenants? Various agencies/workmen turn up at my door, never with an appointment! No duty of care to their more vulnerable tenants. Busy building their portfolio I guess. They are an absolute disgrace.
Rubbish landlords and service, dealing with them as tenants is like banging your head off a brick wall, Peristant issues wiith antisocial behaviour as they won't adequitly secure the building, nothing is maintained, communal areas a disgrace, cladding an issue- scaffolding been up around building for more than 3 years, like living in a prison. No work done in that time. Fire safety not taken seriously. Homeless people living in bin shed. Cladding around scaffolding blacks out the entire entrance to building, so feels very unsafe walking in and out the building from the street, drug addicts etc use the front steps to sit and take drugs.
Rubbish landlords and service, dealing with them as tenants is like banging your head off a brick wall, Peristant issues wiith antisocial behaviour as they won't adequitly secure the building, nothing is maintained, communal areas a disgrace, cladding an issue- scaffolding been up around building for more than 3 years, like living in a prison. No work done in that time. Fire safety not taken seriously. Homeless people living in bin shed. Cladding around scaffolding blacks out the entire entrance to building, so feels very unsafe walking in and out the building from the street, drug addicts etc use the front steps to sit and take drugs.
I have had a similar experience to Catherine below. A huge increase in our service charges this year - 48%! Have been trying for over a month to get an explanation for this - I either get the housing manager stalling, or an accounts person who doesn't really know what they are talking about. At the same time, we have had scaffolding up for 3 months. We were due to have roofing repairs, but I have only seen a roofing company on one day of those 3 months. This is no exaggeration, as I work at home most of the week, so can see what is not going on with the repairs. A massive waste of our money! The incompetence of this company makes me really angry.
I have had a similar experience to Catherine below. A huge increase in our service charges this year - 48%! Have been trying for over a month to get an explanation for this - I either get the housing manager stalling, or an accounts person who doesn't really know what they are talking about. At the same time, we have had scaffolding up for 3 months. We were due to have roofing repairs, but I have only seen a roofing company on one day of those 3 months. This is no exaggeration, as I work at home most of the week, so can see what is not going on with the repairs. A massive waste of our money! The incompetence of this company makes me really angry.
Here we are, two years later, with an excess service charge demand of nearly £700, yet still without an actual breakdown of the block repairs. I requested a breakdown, which I received. Over 4 months later, I’m still waiting to hear why I’m being charged for certain costs. There are 15 flats in my building, and OH continues to split the costs equally among all 15. As a homeowner, this should not be the case.Disappointed with Origin Housing to say the least. Several times they have made mistakes re service charges. This year there's been a huge increase due to the new fire regulations. Trying to get a break down of these costs has taken over 2 weeks.Recently had an ongoing saga re Thames Water and both telling me I had to pay them. I don't as my water rates/charges are paid through a third party. I had to copy/scan and send several emails to Origin Housing before they wrote to Thames Water explaining the situation.
Here we are, two years later, with an excess service charge demand of nearly £700, yet still without an actual breakdown of the block repairs. I requested a breakdown, which I received. Over 4 months later, I’m still waiting to hear why I’m being charged for certain costs. There are 15 flats in my building, and OH continues to split the costs equally among all 15. As a homeowner, this should not be the case.Disappointed with Origin Housing to say the least. Several times they have made mistakes re service charges. This year there's been a huge increase due to the new fire regulations. Trying to get a break down of these costs has taken over 2 weeks.Recently had an ongoing saga re Thames Water and both telling me I had to pay them. I don't as my water rates/charges are paid through a third party. I had to copy/scan and send several emails to Origin Housing before they wrote to Thames Water explaining the situation.
I have called Origin and emailed them three times now. I was told I could not speak to a person when I called for the second time and that they take 5 days to answer an email or return a phone call! Unbelievable! Every year they make a mistake with updating my rent and buildings insurance. I wish a decent company would take this terrible company over. Can I have a reply to my emails and phone calls please.I have done exactly as you have put in your reply but to no avail
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We are a registered social landlord, managing over 7,000 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them.
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