originhousing.org.uk

1
1 Based on 98 reviews

We are a registered social landlord, managing over 7,000 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them....

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98 Reviews

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Chaz H.
Avoid at all cost, run away from any building they manage

Horribly useless company, hard to understand what sort of service they provide in exchange for the fee they charge.Our building's door doesn't close properly, resulting in anyone being able to enter. The issue has been flagged for a very long time and although the fix is simple it has not been done in months (if not year, but I've only been here for months). Because of this, residents have had their quality of life severely impacted: parcels and bike theft (in areas supposed to be secure), threats from maraudings kids unhappy to be asked to leave, littering (including body fluids). This company is a complete disappointment. They are not providing the service that they are supposed to be providing, and they are not taking any responsibility for their actions. I would not recommend this company to anyone, and I would advise other residents to consider switching to a different management company.EDIT: I did call their customer service and they provided 0 resolution to the problems, waste of (a lot of) time.

1
Date of experience: Dec 18, 2023
Jackie
This agency will not help you at all…

This agency will not help you at all when it comes to trying to move properties and references with landlords - save yourself the time and stress and go with a better rated company.

1
Date of experience: Sep 19, 2023
Reuben Powell
This agency will not help you at all…

This agency will not help you at all when it comes to trying to move properties and references with landlords - save yourself the time and stress and go with a better rated company.

1
Date of experience: Sep 19, 2023
Otis Kelly
Worse than zero

Worse than zero. I worked at the Lister hospital - area owned by origin housing and have reported a nasty accident causing serious injury - caused by their appalling health and safety. They are ignoring me despite being reported to them by the hospital. I have tried contacting them only to be ignored. Going to go to the papers and sue them if I don’t hear as this is just shocking and disgusting for the damage it has caused.

1
Date of experience: Sep 13, 2023
Ford Scott
Worse than zero

Worse than zero. I worked at the Lister hospital - area owned by origin housing and have reported a nasty accident causing serious injury - caused by their appalling health and safety. They are ignoring me despite being reported to them by the hospital. I have tried contacting them only to be ignored. Going to go to the papers and sue them if I don’t hear as this is just shocking and disgusting for the damage it has caused.

1
Date of experience: Sep 13, 2023
itang70
BLOODY BOISES STILL HERE.I HAVE ASKED…

BLOODY BOISES STILL HERE.I HAVE ASKED ORIGINHOUSING NOT FROM 1924.THAT WAS ST PANCRAS HOUSING ASSOC.I HAVE ASKED CAMDEN AND ORIGIN FOR A NOISE RECORDER AND ORIGIN TO GET INTO THIS ATTIC ABOVE ME TO SEE AND HEAR IF THE NOISE IS THERE.I GAVE CAMDEN NOISE DIARIES THEN TOLD TO STOP NO REASONS TO THIS DAY GIVEN.LEE PERELLA AT CAMDEN COUNCIL WAS A NOISE WITNESS.2 NEIGHBOURS AND MY PC GUY WHO FIXESMY PC WAS A WITNESS.I TOLD THEM I COULD GET MANY MORE.JACK FOREMAN AT ORIGIN HOUSING HAS BEEN HERE ONCE.OLAD AWALE CAMDEN COUNCILORONE IN 14 YEARS AND 7 MONTHS ?.OF NOISE.NO LIFE OF ANY KIND IN MY FLAT.I TRY TO LISTEN TO MUSIC WITH HEADPHONES NOISES LOUDER.FLAT A UNTIDY MESS BECAUSE OF NOISES.OLLD 200 YEAR OLD FLOORBOARDS NO INSULATION.I DREAD WINTER 2023 COMING.WE HAVE NO MEETINGS ABOUT ANYTHING NOW.NO TENANTS ASSOC.WHEN I WAS HERE IT WAS ST PANCRAS HOUSING ASSOC.THEY WERE GRET.I NOW BELIEVE WE GOT A INDIAL AS CHIEF.HE WILL NOT SPEND MONEY ON TENANTS.

1
Date of experience: Sep 03, 2023
Sheena Morgan
BLOODY BOISES STILL HERE.I HAVE ASKED…

BLOODY BOISES STILL HERE.I HAVE ASKED ORIGINHOUSING NOT FROM 1924.THAT WAS ST PANCRAS HOUSING ASSOC.I HAVE ASKED CAMDEN AND ORIGIN FOR A NOISE RECORDER AND ORIGIN TO GET INTO THIS ATTIC ABOVE ME TO SEE AND HEAR IF THE NOISE IS THERE.I GAVE CAMDEN NOISE DIARIES THEN TOLD TO STOP NO REASONS TO THIS DAY GIVEN.LEE PERELLA AT CAMDEN COUNCIL WAS A NOISE WITNESS.2 NEIGHBOURS AND MY PC GUY WHO FIXESMY PC WAS A WITNESS.I TOLD THEM I COULD GET MANY MORE.JACK FOREMAN AT ORIGIN HOUSING HAS BEEN HERE ONCE.OLAD AWALE CAMDEN COUNCILORONE IN 14 YEARS AND 7 MONTHS ?.OF NOISE.NO LIFE OF ANY KIND IN MY FLAT.I TRY TO LISTEN TO MUSIC WITH HEADPHONES NOISES LOUDER.FLAT A UNTIDY MESS BECAUSE OF NOISES.OLLD 200 YEAR OLD FLOORBOARDS NO INSULATION.I DREAD WINTER 2023 COMING.WE HAVE NO MEETINGS ABOUT ANYTHING NOW.NO TENANTS ASSOC.WHEN I WAS HERE IT WAS ST PANCRAS HOUSING ASSOC.THEY WERE GRET.I NOW BELIEVE WE GOT A INDIAL AS CHIEF.HE WILL NOT SPEND MONEY ON TENANTS.

1
Date of experience: Sep 03, 2023
Rebecca Cooper
horrible customer service

Origin Housing has the most horrible customer service. They have never been helpful.Every time we ask customer service for urgent repair instead of trying to help us they keep pushing the case not to do with their own judgement. When we email we receive an automatic replay that explains they will get back to us. but verbally they say never get our email.

1
Date of experience: Aug 11, 2023
Cindy P.
horrible customer service

Origin Housing has the most horrible customer service. They have never been helpful.Every time we ask customer service for urgent repair instead of trying to help us they keep pushing the case not to do with their own judgement. When we email we receive an automatic replay that explains they will get back to us. but verbally they say never get our email.

1
Date of experience: Aug 11, 2023
the_sniper_03
Would give minus stars but you can’t

Would give minus stars but you can’t. Disorganised, inefficient, ineffective staff. Repairs take months to be delt with and to a level of incompetence where it’s just a temporary fix. I would not buy a property with this company unless you want constant stress and hassle

1
Date of experience: Aug 08, 2023

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