Name: osbornsmodels.com
Telephone: 000000000
Rating: 2.2

SamPokemon48 Guest

My partner and I went into the shop…

My partner and I went into the shop this Friday and Saturday. They had what I wanted and ordered items we needed . There are only son and dad that run the shop. You don't pay til your items are in the shop then u get a call for payment and get stuff days later.

Date of experience: Jan 24, 2025

Lackerz_ Guest

1 year ago

never received communication

I purchased a Kato smart controller from them ages ago, and yet despite there website still saying there available. They haven't gotten any and are refusing to answer my communications.

Date of experience: Jan 15, 2025

KP91 Guest

1 year ago

Ordered in December 2024

Ordered in December 2024 - no communication no item sent or received. Very strange that this shop continues to accept PayPal payments when it’s clearly out of business!! PayPal has finally refunded my payment . Do not order from them.

Date of experience: Dec 25, 2024

Loraine Taylor Guest

1 year ago

Horrible service

Ordered 3 items off Osborns Models. Had to chase Osborns to see what was going on with my order. Out of the 3 items ordered only 2 items turn up. Osborns Models donr return calls or rely to email. To resolve this issue, I had to involve PayPal, who did get my money back for the item that didn't arrive. I'm all in favour of supporting model shops, but the the experience i had with Osborns was dreadful. I would never buy from them again and would never recommend them. One star is to good for this so called model shop.

Date of experience: Dec 13, 2024

Elektra Wright Guest

1 year ago

Do not deal with this company

A small order made that was acknowledged, then nothing. Sent email which was ignored. Eventually got a refund from Paypal.Made another larger order again, acknowledged and then nothing.Phone line seems to be disconnectedUPDATESent another email to Osborns. However it had an email receipt attached so I know they have opened the email.And ignored it.

Date of experience: Dec 10, 2024

Drummond Ross Guest

1 year ago

AVOID AT ALL COSTS!

Ordered items, money taken via Paypal and confirmation received. It's been three weeks now with no response to emails or phone calls. Claiming through Paypal for a refund before it's too late. This appears from other reviews and the opinions from friends in the Railway Modelling world to be just an online store and possible the worst one in the UK.

Date of experience: Dec 01, 2024

Will Guest

1 year ago

Try this

Try this:They are active on RM Web - last interaction was Friday - perhaps you could try them there?GWR pre-grouping liveries - Page 6 - GWR Rolling Stock: model and prototype - RMweb

Date of experience: Nov 26, 2024

NP28 Guest

1 year ago

Placed order 4 months ago

Placed order 4 months ago, paid in full, Michael never answers the phone or reply’s to messages left on answer machine. I’ve had two emails saying he has sent replacement items, this guy is a liar and total on line scammer. BE WARNED HES A ONLINE SCAMMER.

Date of experience: Nov 22, 2024

EvaGaming Guest

1 year ago

What a nightmare to deal with

What a nightmare to deal with. I’m in Australia. Placed and order over £200 and heard nothing. Tried calling and no response . 18 times now. Emailed 8 times no response. Will give it a few more days and try a PayPal refund. Not sure what the issue is but Kernow, Gaugemaster and Rails of Sheffield are far superior to this shop.

Date of experience: Oct 01, 2024

CrazyPowa5941 Guest

1 year ago

I ordered a breakdown crane 3 weeks…

I ordered a breakdown crane 3 weeks ago. Paid for it, and it arrived today well pleased. Was a bit worried about the previous reviews but all went well. The model I order was made to order so all things considered will use again.