Review Time
Very poor service. Ordered Dapol signals. I received order confirmation email which mentioned that confirmation does not mean items are in stock. (I checked their website which showed same items were still on sale)
Tried to contact seller several times over a month's time, but received no response.
Very poor service. Ordered Dapol signals. I received order confirmation email which mentioned that confirmation does not mean items are in stock. (I checked their website which showed same items were still on sale)Tried to contact seller several times over a month's time, but received no response.
Ordered in good faith and received an order acknowledgement. However, items were not delivered within a reasonable timeframe so enquired by e-mail only to be told that the items were out of stock with no expected date of delivery. I asked for a refund which I received but this all took 3 weeks and it was only because I followed up that anything was done.
I visited the shop today as I was in Bideford for the weekend. The shop is well stocked with a great range of items. The man who served me was very friendly, helpful and knowledgeable. I’d been looking for Kadee couplings for a while and you don’t often see them in model shops. He gave me lots of advice, explained how they work and ensured I bought the right ones I needed. I will definitely go back to the shop again. Very happy 😀
Placed an order in good faith as items showing as available on the website. Nearly a third of the order value was out of stock. No communication and no response to e-mail so I called and was assured that I would get an e-mail response within 48 hours. No response ever received. No response to further e-mails. Raised a case with PayPal and eventually received a refund from PayPal. I made the mistake of placing a further order before the issues described above had been resolved and exactly the same thing happened although the mere threat of involving PayPal resulted in an immediate refund.
Very poor. They do not seem to know how to run a business. Beens a few weeks now of chasing an item purchased. Not a single acknowledgement. They just take your money and run. Not like items are cheap and have a very unhappy child who has missed out on there main birthday present. Will be taking this further. I feel this is theft taking money and not giving the items.
I decided to cancel a recent order as the items I required turned out not to be in stock. This despite having no warning about stock availability on their website and therefore being able to order, and pay for, as many items as you wanted!That's not good business practice as far as I'm concerned.However, unlike others in their reviews, I received very good service from the shop who refunded my payment the following day after my request to cancel.Thank you for that.Just sort out your web site ordering to show actual stock availability please as it would have prevented any problems in the first place!
I sent an email to check if an item was in stock, website said yes but looking at other reviews I thought I would check. Well over a week later and no reply to email. How can you not reply to a simple email these days, shocking. In the past I was a good customer of this company but how things change
Ordered 2 sets of wagons from this shop on the 3rd Febuary. Paid with Paypal, only confirmation I got was an email from Paypal, nothing from the shop at all. After waiting a full week, I decided to try and contact the shop via email. Sent 3 emails in total, no reply to any of them!Tried ringing the shop several times nobody answered. tried a few days later and finally got to speak to someone. He said that there was a parcel on its way to me, and that it should be there any time. A parcel did arrive, but only contained one set of wagons. According to the shop the second set of wagons would follow a few days later. They still haven't arrived numerous emails chasing them up have gone unanswered. I have now started a claim through Paypal.Do yourself a favour, Do Not order from this shop, it will only end in dissapointment!
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