Review Time
Beware! Seemingly overnight their customer service has disappeared. There used to be a hotline, however it’s disconnected and now they don’t even respond to emails. I am still waiting for refunds and worried I may be at a huge loss. I’ve been shopping at Otrium (Germany) for at least a year with multiple orders. This is very unlike them, which is why I’m wondering if they have gone out of business?
Beware! Seemingly overnight their customer service has disappeared. There used to be a hotline, however it’s disconnected and now they don’t even respond to emails. I am still waiting for refunds and worried I may be at a huge loss. I’ve been shopping at Otrium (Germany) for at least a year with multiple orders. This is very unlike them, which is why I’m wondering if they have gone out of business?
whenever it says there is a return label inside a box , ,,I never had it. two orders made ,and I was very stressed finding the returning info, not possible on the app, not possible to use a label which is missing. not easy to get the right e-mail, first response took like 5 days because of weekends and 1 public holiday. I was afraid I can't even return. and one blouse was definitely a bit scratched or originally a defect, or because it was placed from package to other packaging often.
whenever it says there is a return label inside a box , ,,I never had it. two orders made ,and I was very stressed finding the returning info, not possible on the app, not possible to use a label which is missing. not easy to get the right e-mail, first response took like 5 days because of weekends and 1 public holiday. I was afraid I can't even return. and one blouse was definitely a bit scratched or originally a defect, or because it was placed from package to other packaging often.
I did order 2 bathing suit,1 dress,1 wrap top and a short from Shimy brand,I did keep one bathing suit,dress was great colour but cut too large for me,I did request a return label for the bathing suit,the wrap top and short as well as one bathing suit,I was advised yesterday that they had refunded me and it will take couple of days.I will order again from them.Thanks you
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