Name: otrium.com
Telephone: 000000000
Rating: 3.6

Homer Cook Guest

Are they going crazy?

Are they going crazy?! Paid 14 euro for delivery because i returned one thing??? They took 6 euro while placing order and also they took from money amount of return!! Big lie!! Never again placing order by them and be warned that if u want return they will take again almost 7 euro!

Date of experience: Jan 02, 2024

Jaime Guest

2 years ago

I do have a return label and Cannot get…

I do have a return label and Cannot get ahold of anyone there to get a new one. They also don't post their return address ANYWHERE!!!!!!!!

Date of experience: Nov 28, 2023

SR23 Guest

2 years ago

Appalling website

Appalling website. Very clunky. Just spent a couple of hours choosing items in the latest sale, only to find that actually, they're not available for me to buy here in the UK, with no previous indication. A waste of hours my time. And nothing to show for it. Very disappointing.

Date of experience: Nov 28, 2023

Carolyn Sanders Guest

2 years ago

I do have a return label and Cannot get…

I do have a return label and Cannot get ahold of anyone there to get a new one. They also don't post their return address ANYWHERE!!!!!!!!

Date of experience: Nov 28, 2023

Vera Adams Guest

2 years ago

Appalling website

Appalling website. Very clunky. Just spent a couple of hours choosing items in the latest sale, only to find that actually, they're not available for me to buy here in the UK, with no previous indication. A waste of hours my time. And nothing to show for it. Very disappointing.

Date of experience: Nov 28, 2023

Gwendolyn Ross Guest

2 years ago

Order number OUK-148739 sent back…

Order number OUK-148739 sent back faulty Lyle & Scott parka coat over 3 weeks ago still waiting for refund terrible company not worth a .ank !!!!!you pay cheap you get cheap !!!

Date of experience: Nov 22, 2023

Kristy Sanders Guest

2 years ago

Order number OUK-148739 sent back…

Order number OUK-148739 sent back faulty Lyle & Scott parka coat over 3 weeks ago still waiting for refund terrible company not worth a .ank !!!!!you pay cheap you get cheap !!!

Date of experience: Nov 22, 2023

Davy Wright Guest

2 years ago

Flawless experience.

Flawless experience.Order delivered in few days.Unfortunately items did not fit.I sent them back and got refund day after.I will order again.

Date of experience: Oct 23, 2023

Stefan W. Guest

2 years ago

Flawless experience.

Flawless experience.Order delivered in few days.Unfortunately items did not fit.I sent them back and got refund day after.I will order again.

Date of experience: Oct 23, 2023

Sandra Clark Guest

2 years ago

Customer Service is non-existent

I'm trying to get through to the Customer Service phone number +1(855)214-8300, and each time the line disconnects without getting through to a person. The online chat doesn't work, and I am unable to submit a request on their website-- the "submit" button doesn't work. I finally emailed someone via their LinkedIn Profile-- we'll see if I get a reply!