Review Time
So I wrote a bad review for otticanet, I ordered sunglasses for a friend’s birthday and after 6 weeks I had still not heard anything about when they would be delivered , my friends birthday was only a few days away, I tried several times to contact this company to find out how much longer they would be, in the beginning they did tell me they would take 5/6 weeks to be delivered to me, and now the 6 weeks where up I wanted to know what was going on, no one responded to my emails on customer service, eventually after several attempts I did get a reply, they still did not know how long it would be before they where delivered, they wanted me to choose a different pair from the ones I originally ordered, I did not want different ones,I wanted the ones I originally bought and paid for, the only good thing about the company was the refund was quick, after the refund I went online to another company, ordered same item, it was a few pounds cheaper and it was delivered the next day, otticanet has had my review took down because I mentioned the other company and said that the other company was better, I still want to warn others to shop around, there’s better and quicker online retailers
Very disappointed with the after-sales service. Despite confirmed defects on the product in my home country (Switzerland), they refuse to address the issue. This shows a lack of professionalism and consideration for customers. I strongly advise against using their service if you are looking for proper support or follow-up in case of problems.
Very disappointed with the after-sales service. Despite confirmed defects on the product in my home country (Switzerland), they refuse to address the issue. This shows a lack of professionalism and consideration for customers. I strongly advise against using their service if you are looking for proper support or follow-up in case of problems.
BUYERS BEWARE - I purchased Christian Dior sunglasses for close to AUD $700 from Otticanet. After only a few wears and despite taking great care with the sunglasses, the gold hardware fell out of one of the arms. I contacted Otticanet to request a repair or replacement. The company is refusing to replace the sunglasses and is instead insisting I pay AUD$28 for them to ship a replacement pair of arms to me and for me to then contact my local Optician and arrange the repair myself. Suggesting I pay for shipping as well as any repair costs myself for faulty goods is against my rights as an Australian Consumer. I have quoted my rights as per the ACCC website on multiple occasions and the company has continued to ignore this. It has now been nearly a month with no resolution and no responsibility taken by Otticanet.
BUYERS BEWARE - I purchased Christian Dior sunglasses for close to AUD $700 from Otticanet. After only a few wears and despite taking great care with the sunglasses, the gold hardware fell out of one of the arms. I contacted Otticanet to request a repair or replacement. The company is refusing to replace the sunglasses and is instead insisting I pay AUD$28 for them to ship a replacement pair of arms to me and for me to then contact my local Optician and arrange the repair myself. Suggesting I pay for shipping as well as any repair costs myself for faulty goods is against my rights as an Australian Consumer. I have quoted my rights as per the ACCC website on multiple occasions and the company has continued to ignore this. It has now been nearly a month with no resolution and no responsibility taken by Otticanet.
I bought an item, I was asked to review their service afterward.I reviewed it to 1 star, the reason for this being I would've had to go out of my way to see I would be charged import taxes and fees and it wasn't openly available without me actually actively checking to see if this was the case they appealed it with feedaty and my review was taken down.All in all I was expecting to save almost $300 on an item but was instead forced to pay $250 in taxes and import fees.Had I been informed of this from the get go, maybe when I was adding the item to the cart or maybe when I was checking out I ultimately would not have made the purchase through otticanet and purchased locally.They instantly emailed me after my 2 star review (that I later changed to a single star due to this) begging me to change it back up.And then after a few days I was informed my feedaty that the review would be taken down. In Italian mind you. Which I don't speak a word of mind you.So I come to trust pilot where I can actually trust my review won't be taken down because of what seems like an allegiance between two Italian companies
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